Nancy Rafter
Chandler,AZ
Summary
Dynamic associate with a proven track record at Bank of America, enhancing customer satisfaction through effective communication and process improvement. Expert in cost analysis and fostering team collaboration, consistently achieving high-performance outcomes. Recognized for innovative strategies that secured long-term business sustainability and streamlined operations. Established statistics-proven cost savings through the use of Green Belt tools.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Business Owner
Cleaning by Nancy
06.2016 - 01.2019
- Established strong customer relationships through attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
Admin. Assistant/ Accts. Receivable Clerk
Allied Packaging Corp.
05.2005 - 05.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, overseeing operation of office equipment.
- Trained new clerks on UCC filings and the importance of filing as soon as equipment is moved from one physical site to another to protect Allied's interests.
Assistant Vice President/ Process Design Engineer
Bank of America
10.1980 - 01.2005
- After accomplishing training I graduated as a Six Sigma "Green Belt" associate.
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback.
- Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
- Increased efficiency by streamlining processes and implementing new software tools for the team..
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Reduced costs by identifying areas for potential savings within department budgets.
- Began with the Bank as Executive Assistant to Utilities Vice President at New York Corp. Office
- Performed secretarial duties for 3 members of management.
- With Vice President we evaluated 5 memory holding typewriters and selected one for use in office.
Education
High School Diploma -
Arcadia High School
Arcadia, CA06-1971
Skills
- Customer communication
- Detail-oriented mindset
- Effective prioritization
- Coaching and mentoring
- Process improvement
- Cost analysis and savings
Accomplishments
- While at Bank of America, supervised team of five SalesNet staff members.
- Achieved diverse sales results through effective use of data-mining processes helping branches meet sales goals.
Certification
Six Sigma "Green Belt"
Languages
English
Full Professional
Timeline
Business Owner
Cleaning by Nancy
06.2016 - 01.2019
Admin. Assistant/ Accts. Receivable Clerk
Allied Packaging Corp.
05.2005 - 05.2016
Assistant Vice President/ Process Design Engineer
Bank of America
10.1980 - 01.2005
High School Diploma -
Arcadia High School
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