Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Ramirez

Nancy Ramirez

El Paso

Summary

Dynamic and relationship-focused sales and operations leader with over 10 years of experience driving leadership, training, and customer engagement initiatives that foster revenue growth. Proven track record in developing company-wide training manuals and spearheading employee development programs that enhance team performance. Expertise in consultative sales, team leadership, and delivering exceptional customer experiences positions well for roles in Relationship Banking, Personal Banking, Lending, or Client Relationship Management. Committed to building lasting client relationships while achieving organizational goals.

Overview

10
10
years of professional experience

Work History

Store Manager /Personal Trainer

Household Furniture
El Paso, TX
03.2024 - Current
  • Returned to lead training and support operations
  • Created a company training manual adopted internally
  • Trained employees on sales, service, and company procedures
  • Re-entered Store Manager leadership responsibilities

Customer Service Specialist (Remote)

AnywhereWorks
11.2023 - 03.2024
  • Managed customer intake and client communication
  • Delivered remote support and retention services

Sales Associate → Sales Manager

Household Furniture
01.2016 - 11.2023
  • Promoted into management leadership
  • Led an 8-person team supporting $3M+ annual revenue
  • Managed KPIs, coaching, scheduling, and performance
  • Supported financing conversations and customer relationships

Education

High School Diploma -

Del Valle High School
El Paso, TX
06-2013

Coding Certificate - undefined

University of Texas at Austin

Skills

  • Relationship Management
  • Training & Development
  • Sales Leadership
  • Client Retention
  • Customer Experience
  • KPI Management
  • Operations
  • Coaching & Mentoring
  • Financing Exposure
  • Customer service and relations
  • Problem-solving
  • Multitasking and organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Manager /Personal Trainer

Household Furniture
03.2024 - Current

Customer Service Specialist (Remote)

AnywhereWorks
11.2023 - 03.2024

Sales Associate → Sales Manager

Household Furniture
01.2016 - 11.2023

Coding Certificate - undefined

University of Texas at Austin

High School Diploma -

Del Valle High School