NANCY REESE
1157 Camino Del Rio
Summary
Driven, personable customer service specialist with over ten years of experience interfacing with clients. Technologically-savvy and forward-thinking. Dedicated outside-the-box strategic thinker. Focused on strengthening customer ties while maintaining quality, compliance and service standards. Extensive expertise in customer relationship management, conflict resolution, time management and document control.
Overview
36
36
years of professional experience
1
1
Certification
Work History
IHSS Care Provider
IHSS Adult Services Program
El Centro, CA
07.2025 - Current
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with meal preparation, promoting nutrition and dietary needs compliance.
- Coordinated transportation for clients to medical appointments, enhancing access to essential healthcare services.
- Implemented effective communication strategies to understand client needs and preferences accurately.
- Developed individualized care plans in collaboration with healthcare professionals to address specific client needs.
- Provided transportation and appointments management.
Sterilization Technician
Advanced Periodontics, Microsurgery And Implantology Of Seattle
Seattle, WA
04.2023 - 11.2023
- Operated sterilization equipment to ensure compliance with safety and quality standards.
- Conducted routine maintenance on sterilization tools to enhance operational efficiency.
- Trained new staff on sterilization protocols and equipment usage for optimal performance.
- Monitored sterilization cycles to guarantee effective disinfection of surgical instruments.
- Collaborated effectively with fellow team members to ensure efficient completion of daily tasks and responsibilities.
Customer Service Advocate
Convey Health Solutions
Calexico, CA
09.2019 - 02.2022
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Engaged positively with customers, providing professional and polite support for sales and service needs.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered questions about current promotions and resolved issues according to store policies.
- Recognized by management for providing exceptional customer service.
Cook
Imperial County Department of Probation (Juvenile)
El Centro, CA
11.2018 - 09.2019
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
- Replenished food items from inventory and rotated ingredients to use the oldest products first.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Cook
Grand Central Bakery
07.2014 - 01.2018
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
- Garnished and arranged dishes into creative presentations.
- Interact effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
- Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
- Oversaw handling of special-order items, including decorated cakes, cupcakes, tarts and pastries.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
- Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Dental Assistant
Community Health Care
Lakewood, WA
06.1999 - 06.2009
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Gather medical information, dental health history and vitals from patients.
- Instructed patients on postoperative care to protect dental work and promote healing.
Dental Technician
United States Air Force
Colorado Springs, CO, Fairfield, CA, Okinawa, Japan
07.1990 - 09.1998
- Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
- Accurately collected and recorded patient medical and dental histories.
- Took dental images and X-rays to identify areas of concern and presented them to dentists for review.
- Customized dental prophylactic treatment to meet individual patients' needs.
- Applied cavity preventing agents, like fluoride and sealants, to protect patients' teeth from decay.
- Examined gums manually and visually to determine periodontal disease and screen for oral cancer.
- Monitored patients for pain and administered topical anesthetic to numb sensitive areas.
Education
Culinary Arts Degree - undefined
The Art Institute of Seattle
Seattle, WA04.2014
Dental Assistant Certificate - undefined
US Air Force Technical School
Wichita Falls, TX10.1991
Certification
Dental assistant certification
Food Safety certificate
Languages
Spanish
Professional Working
Timeline
IHSS Care Provider
IHSS Adult Services Program
07.2025 - Current
Sterilization Technician
Advanced Periodontics, Microsurgery And Implantology Of Seattle
04.2023 - 11.2023
Customer Service Advocate
Convey Health Solutions
09.2019 - 02.2022
Cook
Imperial County Department of Probation (Juvenile)
11.2018 - 09.2019
Cook
Grand Central Bakery
07.2014 - 01.2018
Dental Assistant
Community Health Care
06.1999 - 06.2009
Dental Technician
United States Air Force
07.1990 - 09.1998
Culinary Arts Degree - undefined
The Art Institute of Seattle
Dental Assistant Certificate - undefined
US Air Force Technical School