- Crafting and DIY Projects
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
Nancy Reid
Mesa,AZ
Summary
Dedicated professional with strong customer service and teamwork skills.
Experienced in supporting healthcare staff and enhancing patient experiences through effective communication and organizational efficiency.
Demonstrates effective problem-solving abilities and exceptional communication skills, contributing to smooth operations and positive customer interactions.
Overview
12
12
years of professional experience
Work History
Volunteer
Banner Baywood Hospital
09.2025 - 12.2025
- Assisted healthcare staff in patient care and support activities.
- Maintained cleanliness and organization in the gift shop.
- Ring up sales and promote add-on sales whenever possible.
- Delivered exceptional customer service to patients and families during visits.
- Requires the ability to effectively interact with a wide, diverse population of patients, guests, and hospital staff.
- Coordinated with hospital departments to facilitate smooth operations.
- Ordered fresh flowers when needed for the floral case.
- Kept balloons filled with helium to promote sales.
- Counted and recorded sales for my shift. Made ready for deposit.
Medical Representative
IU Health Methodist Hospital
06.2014 - 06.2020
- Answering inbound calls, evaluating caller needs, and taking appropriate action.
- Works in a variety of electronic healthcare systems and is directly responsible for the office.
- Not limited to, explaining policies of the organization and department, providing general information, and reviewing health information via Electronic Medical Record (EMR). Scheduling appointments, registering patients.
- Request medication refills via EMR, facilitating access to nurse triage via EMR or live transfer.
- Functioning to support and provide immediate access, and resolution for patients calling their IU Health Physicians office.
Education
No Degree - Medical Billing And Coding
MedTech College
Greenwood, IN09-2009
No Degree - Biology And Anatomy
Mid-America College
Jeffersonville06-2004
High School Diploma -
Carmel High School
Carmel, IN06-1976
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
Interests
Timeline
Volunteer
Banner Baywood Hospital
09.2025 - 12.2025
Medical Representative
IU Health Methodist Hospital
06.2014 - 06.2020
No Degree - Medical Billing And Coding
MedTech College
No Degree - Biology And Anatomy
Mid-America College
High School Diploma -
Carmel High School