Nancy Rivera
Cutler Bay,FL
Summary
Dependable patient access representative serving diverse needs of patients through active communication and responsive engagement with healthcare services. Maintains highest standards of ethics, and professionalism.
Overview
15
15
years of professional experience
Work History
Patient Access Representative 2
University Of Miami
11.2022 - Current
- Trained to check-out patients and assist them to schedule a follow up, reschedule, or cancel appointment.
- Gained experience in radiation oncology department.
- Facilitated communication between patients and various departments and staff.
- Created OTV appointments for patients undergoing radiation treatment.
- Skilled in patient/provider interactions.
- Work as a team player in a heavy work flow office.
- Trained in Aria to program patients, view patient scheduling, and review treatment approval status.
Patient Acess Representative I
University Of Miami
07.2022 - 11.2022
- Secured patient information in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into the EPIC computer database.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Assisted patients in obtaining financial clearance by communicating with the designated insurance verifier.
- Gained experience working in different departments i.e. ground floor, and lab department.
- Registered patients on the NICE system arrival line.
Kindergarten Teacher
Tiny Steps Learning Center
08.2017 - 07.2022
- Identified characteristics, needs, abilities and problems of each child through personal interaction and progress reports to optimize approaches.
- Prepared innovative lesson plans to capture the attention of all students.
- Reviewed pre-assessments with students to assure a successful academic score for mandatory final exam.
- Attended parent/teacher conferences to discuss student progress.
Kindergarten Teacher
Kinder Kids Learning Center
09.2015 - 06.2017
- Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student.
- Reported to parents and administration about student progress.
- Applied evidence-based practices for classroom management to enhance learning results.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
Real Estate Agent's Assistant
Malibu Bay Realty
06.2014 - 01.2015
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Prepared purchase agreements and disclosures to present to clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Front Desk Receptionist
Holiday Inn Express
02.2013 - 03.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Sales Associate
Macy's
11.2010 - 01.2013
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06.2010
Skills
- Self-Motivated
- Excellent work ethic
- Decision Making
- Customer Service
- Documenting and Recording Information
- Registration and Admissions
- Team Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Access Representative 2
University Of Miami
11.2022 - Current
Patient Acess Representative I
University Of Miami
07.2022 - 11.2022
Kindergarten Teacher
Tiny Steps Learning Center
08.2017 - 07.2022
Kindergarten Teacher
Kinder Kids Learning Center
09.2015 - 06.2017
Real Estate Agent's Assistant
Malibu Bay Realty
06.2014 - 01.2015
Front Desk Receptionist
Holiday Inn Express
02.2013 - 03.2014
Sales Associate
Macy's
11.2010 - 01.2013
High School Diploma -
Coral Gables Senior High School
Similar Profiles
Tatyana JosephsTatyana Josephs
PATIENT ACCESS REPRESENTATIVE II at University Of MiamiPATIENT ACCESS REPRESENTATIVE II at University Of Miami
Emily ClarkEmily Clark
Scientist at University of MiamiScientist at University of Miami
Elizabeth MoodyElizabeth Moody
Charge Nurse at University of MiamiCharge Nurse at University of Miami
Yahuskenia AguiarYahuskenia Aguiar
RBT at ABA Miami TherapyRBT at ABA Miami Therapy
Marcus River-CoastMarcus River-Coast
Managing Member at South Florida X-Ray Imaging, LLCManaging Member at South Florida X-Ray Imaging, LLC