Nancy Roberts
Hebron,KY
Summary
Dynamic Advanced Technical Specialist at Celanese with a proven track record in training, customer support, and project management. Expert in lab testing and data entry, I excel in resolving complex issues while fostering a culture of continuous improvement. Successfully managed a 100,000-part storage system, enhancing operational efficiency and collaboration.
Overview
25
25
years of professional experience
Work History
Advanced Technical Sprcialist
Celanese
11.2000 - 05.2025
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Education
Conner High
HebronSkills
Lab testing using various equipment
Data entry of all results using Microsoft office
Customer technical help desk coordinator
Managed over 100,000 part storage system for R&D department
PPAP coordinator for issuing documents to customers
Timeline
Advanced Technical Sprcialist
Celanese
11.2000 - 05.2025
Conner High