Nancy Robertson
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
17
17
years of professional experience
Work History
Customer Relationship Manager
Healey Ford Lincoln
11.2020 - Current
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Created customer support strategies to increase customer retention.
- Work closely with Ford to assist customers with assistance paying for repairs
Customer Service
Safelite Auto Glass
04.2019 - 11.2020
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
Sales Support Specialist
Spectrum
05.2018 - 04.2019
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed working knowledge of CRM to effectively track sales leads and activities.
Dispatcher
Spectrum
06.2006 - 05.2018
- Communicated with drivers and personnel to coordinate timely installs and repair of services
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
High School Diploma -
Ramer High School
Stuttgart Germany05.1988
Timeline
Customer Relationship Manager
Healey Ford Lincoln
11.2020 - Current
Customer Service
Safelite Auto Glass
04.2019 - 11.2020
Sales Support Specialist
Spectrum
05.2018 - 04.2019
Dispatcher
Spectrum
06.2006 - 05.2018
High School Diploma -
Ramer High School
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