ZEZETTE FORTUNE
Lithia,USA
Summary
Fluent in Spanish with a proven track record in management, recognized for driving productivity and ensuring efficient task execution. Specialized in operational strategy, team leadership, and conflict resolution. Strong communication and adaptability skills contribute to effective problem-solving and achievement of organizational objectives. Expertise in account management, client retention, sales, needs assessment, and portfolio growth.
Overview
14
14
years of professional experience
Work History
Customer Relationship Manager
ACV Auctions
12.2024 - Current
- Responsible for identifying growth opportunities within the portfolio while mitigating risk possibilities
- Promote marketing campaigns with existing customer base
- Consistently and proactively engage with new and existing customers to become a trusted advisor, understand their business, and recommend solutions that will help them manage and grow their business.
- Utilize critical thinking skills to help provide solutions to customers and ACV Capital
- Work with other corresponding ACV Capital departments to drive portfolio growth and risk mitigation. Departments to include credit, collections and sales
Lab Coordinator
Florida Virtual School
, FL
09.2023 - 09.2024
- Coordinated lesson plans and instruction with Florida Virtual School and private school administrations.
- Tracked student progress through data reporting systems and collaborated with parents and students to ensure course completion.
- Instructed secondary students in Beginning Spanish, Spanish 1 & 2, fostering critical thinking and responsibility in students.
- Substituted classes for middle and high school
Regional Director of Operations
Kinetic Advantage LLC
07.2022 - 07.2023
- Accountable for the overall operational performance for 7 markets
- Execute strategy and tactics in pursuit of company’s revenue and operations goals
- Responsible for the management of a $25 million portfolio, achievement of exceptional service, quality and staff performance goals
- Assured and championed the successful implementation of company initiatives
- Analyze and interpret performance data for use in decision making and process improvement efforts
- Assist in hiring, establishing performance goals, support and coordinate training and development, and evaluate performance of team members in collaboration with Human Resources
Area Sales Manager
Kinetic Advantage LLC
Orlando, FL
07.2021 - 07.2022
- Drove new business by prospecting & cold calling in the field and on the phone
- Developed and cultivated relationships with internal and external business partners
- Collected financial document packages to determine credit needs and qualification of prospective clients
- Onboarded approved clients ensuring understanding of company expectations and available resources
- Maintained a strong pulse on market trends, competitor programs & effects of current events on client business models
- Mentored 4 Area Sales Managers -assisting them with training on reporting, real-time client situations and functioned as a resource for questions
- Awarded the Top Team Performers award for 2022
Dealer Relationship Manager
Kinetic Advantage LLC
Atlanta, GA
11.2020 - 07.2021
- Managed and leveraged relationships with independent automotive dealers, auction partners, and third-party associated businesses.
- Maintain frequent communication with my dealer partners, establishing trust and gaining market share.
- Grew market from 31 to 72 new customers by taking ownership of my local market all while mitigating losses
- Mentored and assisted other relationship managers with training, real-time client situations and functioned as a resource for questions
Children’s Ministry Director
Liberty Church
Marietta, GA
11.2019 - 06.2021
- Managed a staff of 12 employees and 4 volunteers
- Recruited, hired and onboarded all new staff members
- Developed strategies for training and equipping teams, empowering them to excel
- Designed and implemented building projects and remodeling of all spaces
- Oversaw the ministry budget and increased it by $20,000 month over month
- Created a check-in system to provide the highest safety measures
- Orchestrated all children’s events
- Increased attendance by 40% over a four-month period
Sales Executive
Cox Automotive Inc.
Atlanta, GA
09.2017 - 06.2019
- Prospecting, cold calling in the field and on the phone, up-selling and cross-selling to over 20 other business units
- Managed B2B relationships, collaboration geared towards increase in penetration and mutual client utilization
- Tracked and reported all activity on Salesforce CRM
- Ensured all clients were onboarded effectively, aware of expectations, resources and use of account portal
- Developed and cultivated client base in line with business goals
- Managed and collected customer financial packages for review by the underwriting team
- Researched business trends: used market information to increase sales.
- Maintained company performance standards. Complied with all policies and regulations.
Strategic Account Manager
Cox Automotive Inc.
Atlanta, GA
12.2016 - 09.2017
- Traveled nationally to perform lot visits, dealer interviews and determine dealer health
- Consulted dealers on improving business plan, increasing revenue and contract compliance
- Completed risk assessments to plan corrective strategies.
- Set up accounts for new and existing clients. Built and maintained client base.
- Interviewed clients to gain information on their financial status. Obtained risk tolerance and account objectives.
- Analyzed financial information to build strategies. Provided ongoing consultation and support.
Auction Branch Manager/Auction Sales & Development Manager
Cox Automotive Inc.
Atlanta, GA
03.2014 - 11.2016
- Provided management oversight to 10 auto auction houses and internal financing company
- Head of special projects; manage all aspects of planning, analysis, and tracking to determine project efficacy
- Monitored and evaluated training activities for effectiveness. Assessed company training needs.
- Pinpointed and replaced ineffective training methods. Organized and directed training for new employees.
- Conducted training of department staff.
- Spearheaded pilot project for GO Auto Auctions for new Express finance type and tracked progress
- Developed knowledge of all auction branch operations, such as payments, titles, regulatory compliance
- Coached sales and service staff on pilot offerings to proficiency
- Built and maintained customer relationships.
- Prospected, sold, processed and underwrote loan applications
- Established procedures for custody and control of loan collateral.
- Oversaw risk and collections.
Credit Analyst/BHPH/Loan Processing
Cox Automotive Inc.
Atlanta, GA
07.2011 - 03.2014
- Transitioned 300+ accounts in system, achieving 90% client retention
- Assessed client needs, resolved account issues and made recommendations for best use of financing
- Conducted annual credit assessments for accounts up to $250K
- Managed a portfolio of BHPH dealers, funding consumer deals based on completion of necessary stipulations
- Verified client income documentation.
- Interviewed loan applicants for personal and financial information. Educated customers on loan processes and repayment schedules.
- Contacted customers regarding loan application status. Prepared loan applications, closing documents, legal documents, all necessary forms.
- Executed approved loan agreements.
- Processed loan files. Ordered information necessary to complete loan files, such as credit reports, other documentation.
- Served as a liaison between the customer, sales representative, and underwriting department.
- Used software tools including: AS400, Oracle, Microsoft Office Suite
Education
Bachelor of Science - Accounting
Strayer University
01.2012
Skills
- Risk assessment
- Data analysis
- Problem solving
- Conflict resolution
- Training and mentoring
- Proficient in Salesforce
- Communication skills
- Analytical and critical thinking
- Multitasking capacity
References
References available upon request.
Languages
Spanish
Native language
Timeline
Customer Relationship Manager
ACV Auctions
12.2024 - Current
Lab Coordinator
Florida Virtual School
09.2023 - 09.2024
Regional Director of Operations
Kinetic Advantage LLC
07.2022 - 07.2023
Area Sales Manager
Kinetic Advantage LLC
07.2021 - 07.2022
Dealer Relationship Manager
Kinetic Advantage LLC
11.2020 - 07.2021
Children’s Ministry Director
Liberty Church
11.2019 - 06.2021
Sales Executive
Cox Automotive Inc.
09.2017 - 06.2019
Strategic Account Manager
Cox Automotive Inc.
12.2016 - 09.2017
Auction Branch Manager/Auction Sales & Development Manager
Cox Automotive Inc.
03.2014 - 11.2016
Credit Analyst/BHPH/Loan Processing
Cox Automotive Inc.
07.2011 - 03.2014
Bachelor of Science - Accounting
Strayer University