Nancy Robinson
Chattanooga,USA
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning. Resourceful, innovative, results-focused, great communicator.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Project Manager/Manager Software Engineering
Incomm Payments
05.2014 - 06.2023
- Managed multiple complex projects involving internal & external customers, applying Agile and SCRUM procedures and ceremonies.
- Project scope included eCommerce software applications, SQL and Oracle updates, Compliance Audit automation and enterprise-wide content management systems
- Established QA automation process, built and managed team of QA resources and product managers to reduce production issues. During this two-year effort, errors in production software releases and deployment rollbacks both reduced by over 90%
- Direct responsibility and communication with major ecommerce and FinTech clients and accounts including WalMart & BestBuy. Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Managed multiple & diverse teams of direct reports including Magento, PHP & Java developers, QA resources, business analysts and product managers.
- Close liaison with account managers and sales/marketing senior leadership. Responsible for root cause analysis, budgets, regulatory audits and more.
- Training, mentoring & inspiring college interns about social media and project management
- Member of Women of Incomm Payments committee, tasked with empowering Diversity, Equality & Justice for women of all cultures in IT roles.
Sr. Business Analyst
Cigna Healthcare
04.2013 - 04.2014
- One-year contract position to establish quality assurance processes and train account managers
- Extensive use of MySQL, Excel, Powerpoint
- Built queries and other analytical tools to provide metrics on claims, software performance and individual performance
- Created technical documents and process manuals; directed other analysts in writing and testing of these documents
- Established account management protocols.
Education
B.S. Computer Science -
Arizona State University
Phoenix, AZ1993
Skills
- Strategic Program & Project Management
- Business Requirements Gathering & Documentation
- Agile Methodology
- Root cause analysis (positive and negative)
- Creative multi-tasking
- Training and mentoring
- Develop & execute budgets for projects & departments
- Effective problem-solving
- MySQL
- Venafi
- MS Excel & Powerpoint
- Jira
Websites
Certification
Certified Scrum Master
Hobbies and Interests
Professional: Effective Communication, Data Security, eCommerce, AI, IT Management
Timeline
Sr. Project Manager/Manager Software Engineering
Incomm Payments
05.2014 - 06.2023
Sr. Business Analyst
Cigna Healthcare
04.2013 - 04.2014
B.S. Computer Science -
Arizona State University
Certified Scrum Master
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