Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Roman

Fresno,TX

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

5
5
years of professional experience

Work History

Supervisor

Bluefish Pediatrics
12.2022 - Current
  • Assisted team in daily operations, ensuring adherence to safety protocols and procedures.
  • Monitored workflow efficiency, identifying areas for improvement and suggesting solutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Supervised front office operations, ensuring efficient patient flow and adherence to organizational policies.
  • Implemented scheduling protocols to optimize appointment availability and reduce patient wait times.
  • Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.
  • Collaborated with healthcare providers to streamline communication and improve patient care coordination.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Lead Hostess

Pappasito Cantina
11.2020 - 07.2022
  • Supervised front-of-house operations, ensuring seamless guest experiences and efficient seating arrangements.
  • Trained and mentored new staff on customer service standards and operational procedures.
  • Managed reservation systems, optimizing table turnover and guest flow during peak hours.
  • Collaborated with kitchen staff to coordinate timely meal delivery and special requests.
  • Implemented strategies to enhance guest satisfaction, resulting in positive feedback and repeat visits.
  • Resolved customer inquiries and concerns promptly, maintaining a welcoming atmosphere.

Education

Bachelor of Science - Political Science

University of Houston Downtown
Houston, TX
05-2024

High School Diploma -

South Houston High School
Houston, TX
06-2021

Associate of Arts - General Studies

San Jacinto College
Pasadena, TX
05-2021

Skills

  • Public speaking
  • Goal oriented
  • leadership & Team Management
  • Customer service
  • Google workspace
  • Microsoft office
  • Conflict resolution
  • Attention to detail
  • Time management

Timeline

Supervisor

Bluefish Pediatrics
12.2022 - Current

Lead Hostess

Pappasito Cantina
11.2020 - 07.2022

Bachelor of Science - Political Science

University of Houston Downtown

High School Diploma -

South Houston High School

Associate of Arts - General Studies

San Jacinto College

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