NANCY SACARELLO
Lawrenceville
Summary
Client-focused Benefits and Project Manager with 10+ years of experience supporting employer group benefit programs. Skilled in managing end-to-end client service, open enrollment, issue resolution, and regulatory compliance. Known for collaborative leadership, problem-solving, and delivering excellent client experiences. Bilingual in English and Spanish.
Overview
35
35
years of professional experience
Work History
Health Client Manager
Alight Solutions
Atlanta, GA
12.2022 - Current
- Manage employer group clients (10–2000+ lives) across full benefits lifecycle.
- Lead renewals and recommend plan updates aligned with client goals.
- Coordinate open enrollment and implement mid-year benefit changes.
- Resolve escalated issues and document root causes.
- Partner with brokers and internal teams to ensure client satisfaction.
- Developed and maintained strong relationships with clients to ensure satisfaction.
Benefits Specialist II
Alight Solutions
Atlanta
08.2013 - 12.2022
- Enrolled employees into employer provided benefits plan
- Provided expert support on health benefits via inbound and outbound inquiries.
- Recognized by management for providing exceptional customer service.
- Resolved complex cases using HRIS platforms.
- Maintained up-to-date knowledge of plan options and policies.
- Maintained records of employee participation in various benefits programs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Secretary
Clarke County School District
Athens
08.2010 - 07.2013
- Supported onboarding and open enrollment processes.
- Participated in benefits broker selection panel.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Coordinated meeting logistics such as room reservations and catering services.
- Provided administrative support to the Office Manager and other staff members.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Handled confidential documents with discretion.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Assisted with special projects or tasks related to departmental functions upon request.
- Assisted with accounts receivable and accounts payable functions.
Legal Secretary
DC 37 Municipal Employees Legal Services
New York
09.1990 - 05.2006
- Prepared wills, divorce filings, and custody documents
- Maintained confidential case files and liaised with legal parties.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Composed and revised legal documents, letters, depositions and court documents.
- Photocopied all correspondence, documents and other printed materials.
- Checked office supplies stock and placed orders to maintain levels.
- Coordinated and scheduled meetings and telephone conferences.
- Organized and maintained law libraries, documents and case files.
- Proofed documents and submitted to attorneys for review.
- Processed summonses, subpoenas and complaints.
- Composed, edited and typed complex memos and reports with job-related software.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled confidential information with discretion and integrity.
Education
Paralegal Studies -
Baruch College
New York06.1996
Skills
- Health & Welfare Benefits Admin
- Client Relationship Management
- Renewal & Enrollment Strategy
- Issue Resolution & Plan Education
- HRIS systems
- Microsoft Office Suite
- Bilingual: English & Spanish
Timeline
Health Client Manager
Alight Solutions
12.2022 - Current
Benefits Specialist II
Alight Solutions
08.2013 - 12.2022
Secretary
Clarke County School District
08.2010 - 07.2013
Legal Secretary
DC 37 Municipal Employees Legal Services
09.1990 - 05.2006
Paralegal Studies -
Baruch College