NANCY SACARELLO
Lawrenceville,GA
Summary
Results-driven, Client Manager with a decade of experience in supporting employer group benefit programs. Expertise in managing caseloads from small to mid-size, facilitating enrollments, and providing top-notch customer service and plan education. Proven track record of promoting plan enhancements, fostering strong client relationships, and collaborating across departments for optimal service results. Recognized for effective communication, problem-solving abilities, and upholding brand values with a high level of professionalism.
Overview
35
35
years of professional experience
Work History
Health Client Manager
Alight Solutions
12.2022 - Current
- Lead a portfolio of small to mid-size employer group clients (10–2000+ lives), delivering white-glove service and proactive benefit consulting.
- Drive annual renewal strategy by recommending benefit plan enhancements aligned with client goals, regulatory updates, and market trends.
- Own end-to-end client lifecycle support including implementation oversight, open enrollment coordination, and mid-year change management.
- Act as the escalation point for complex issues, ensuring timely resolution and root cause documentation across internal operations and vendor partners.
- Partner with Brokers, Sales Representatives, and internal teams to tailor benefit strategies that support client satisfaction and retention.
- Prepare and deliver accurate reports and insights for client reviews, audit preparedness, and continuous improvement initiatives.
- Foster long-term relationships by understanding client needs, anticipating risks, and representing Alight's service excellence and core values.
Benefits Specialist II
Alight Solutions
08.2013 - 12.2022
- Provided expert guidance on health benefits via inbound calls, resolving complex employee inquiries.
- Collaborated with internal teams to resolve cases and ensure consistent service delivery.
- Maintained knowledge of benefit plans and accessed multiple HRIS systems to confirm eligibility.
- Delivered high-quality support while adhering to internal service standards and values.
Secretary
Clarke County School District
08.2010 - 07.2013
- Processed benefit claims and assisted employees with onboarding and open enrollment.
- Managed financial operations including accounts payable/receivable.
- Participated on a panel to select the district's benefits broker for employee coverage.
Legal Secretary
DC 37 Municipal Employees Legal Services
09.1990 - 05.2006
Education
Paralegal Studies - undefined
Baruch College
New York, NY06.1996
Skills
- Health & Welfare Benefits Administration
- Client Relationship Management
- Renewal & Enrollment Management
- Issue Resolution & Plan Education
- Bilingual: English & Spanish
- HRIS Systems: SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrak, ADP
- Collaboration with Brokers & Sales Reps
- Microsoft Office Suite (Word, Excel, Outlook)
Languages
Spanish
Native or Bilingual
Timeline
Health Client Manager
Alight Solutions
12.2022 - Current
Benefits Specialist II
Alight Solutions
08.2013 - 12.2022
Secretary
Clarke County School District
08.2010 - 07.2013
Legal Secretary
DC 37 Municipal Employees Legal Services
09.1990 - 05.2006
Paralegal Studies - undefined
Baruch College
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