Nancy Sample
Livingston,TX
Summary
Dynamic Store Manager with a proven track record in enhancing customer satisfaction and streamlining operations. Expertise in inventory management and team leadership drives impactful results.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
10
10
years of professional experience
Work History
Store Manager
Aramark
Houston, TX
09.2019 - Current
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented effective inventory management practices to reduce waste and improve stock accuracy.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Analyzed sales trends to develop strategic merchandise placement, boosting overall sales performance.
- Coordinated staff scheduling to optimize labor costs while maintaining service levels during peak times.
Commercial Janitorial Cleaner
Direct Solutions
Livingston, TX
01.2024 - 07.2024
Food and Beverage Supervisor
Nakila Casino
Livingston, TX
05.2016 - 05.2019
- Supervised daily operations of food and beverage service, ensuring compliance with health and safety regulations.
- Trained and mentored staff on service standards and operational procedures to enhance team performance.
- Developed and implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated with kitchen staff to ensure timely delivery of orders and maintained quality service standards.
- Resolved customer complaints efficiently, fostering a positive dining experience and enhancing guest satisfaction.
- Oversaw scheduling of staff shifts, aligning resource allocation with peak service demands to improve coverage.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Education
High School Diploma -
Livingston High School
Livingston, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Shift scheduling
Timeline
Commercial Janitorial Cleaner
Direct Solutions
01.2024 - 07.2024
Store Manager
Aramark
09.2019 - Current
Food and Beverage Supervisor
Nakila Casino
05.2016 - 05.2019
High School Diploma -
Livingston High School