Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Nancy Sanchez

Medway,MA

Summary

Versatile and empathetic professional with a track record of enhancing transportation efficiency at Pinnacle Transportation and improving resident wellbeing at MAB Community Service. Bilingual with expertise in special needs assistance and adept in client advocacy, consistently delivering results through patient and adaptable approaches. Excelled in creating supportive environments and optimizing care protocols.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
years of professional experience

Work History

Pinnacle Transportation

School Van Driver
09.2023 - Current

Job overview

  • Provided valuable input to administrators on optimizing transportation routes for increased efficiency and cost savings.
  • Maintained a clean, safe, and organized vehicle for comfortable student transportation.
  • Assisted children with special needs in boarding and exiting the van, ensuring their safety at all times.
  • Communicated effectively with parents, teachers, and administrators regarding student behavior or concerns during transit.
  • Demonstrated punctuality consistently in arriving at designated stops according to schedule requirements.
  • Ensured timely pick-up and drop-off of students by adhering to the established routes and schedules.

MAB Community Service

Residential Counselor
06.2021 - 11.2023

Job overview

  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Developed and maintained relationships with community resources to provide additional support services.
  • Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Optimized medication management protocols, ensuring accurate administration and monitoring side effects.
  • Coordinated with healthcare providers to ensure comprehensive care, addressing both physical and mental health concerns.

Education

House Of Hope Community Development
Providence, RI

GED
05-2014

Skills

  • Bilingual ( Spanish )
  • Patience and empathy
  • Client advocacy
  • Adaptable to change
  • Punctuality
  • HIPAA protocols
  • Resident support
  • Special needs assistance
  • HIPAA compliance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

School Van Driver

Pinnacle Transportation
09.2023 - Current

Residential Counselor

MAB Community Service
06.2021 - 11.2023

House Of Hope Community Development

GED
Nancy Sanchez