Nancy Schumacher, RN, CCM
Murfreesboro,TN
Summary
To seek and maintain full-time telephonic or field nurse case management position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable with a positive attitude.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Field Nurse Case Manager
Genex
01.2024 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Field Nurse Case Manager
ForzaCare
10.2023 - 12.2023
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Documented within established time frame for all parties.
- Sought RTW or Modified Duty within the treatment guidelines.
Telephonic Nurse Case Manager
Humana Government
06.2018 - 10.2018
- Assessed current treatment plan to identify barriers, clarify or determine realistic goals and objectives and seek potential alternatives.
- Collected and inputted case data in managed care system and timely and accurately generated required correspondence and review notification for management.
- Provided coaching and education for the Department of Defense Healthcare, Tricare, for both active and retired military personnel and their dependents.
- Captured vital health information from beneficiaries, providing a snapshot of the health picture, empowering and encouraging them to develop goals to work towards a healthier lifestyle.
Telephonic Nurse Case Manager
EKHealth Services
02.2017 - 10.2017
- Telephonically provided case management for Worker's Compensation and Occupational Accident claimants.
- Provided updates via email to adjuster, including post visit reports and communicated with employers, claimants, attorneys and providers, as needed.
- Handled files in multiple states as per WC Guidelines.
- Communicated within the guidelines with claimant, treating providers, attorney and adjusters.
- Adhered to ODG Guidelines for procedural requests, RTW, and treatment plans.
- Encouraged RTW Modified duty when applicable.
- Collected and inputted case data in managed care system and timely and accurately generated required correspondence and review notification for management.
Field Nurse Case Manager
Premise Health/Nissan
08.2016 - 12.2016
- Provided onsite field visits with injured workers at Nissan Plant, coordinated provider visits within the network, collaborated with adjuster for approval and updates.
- Intervened in the best interest of all parties when appropriate, in order to provide service in a timely fashion, aware of capturing cost savings, remaining diligent and aware of time constraints and 3 point contacts.
- Sought out and secured community services/outreach when appropriate.
Field Nurse Case Manager
New Jersey Manufacturers Insurance
06.2004 - 01.2015
- Catastrophic Nurse Case Manger for 9 years.
- Attended field visits with claimants in providers office, acute setting or rehabilitation units, provided timely updates with all parties.
- Team leader for an Accountability project within the company, which included implementing metrics and measure for adjusters, case managers, supervisors and attorneys.
- Attended multiple team conferences, monthly, scheduled round table discussion, promoting a team effort in formulating a treatment plan moving forward.
- Responsible to education attorneys regarding case management documentation, in order for attorneys to have a better understanding of the medical flow of the files.
Field Nurse Case Manager
CorVel
09.2002 - 06.2004
- Field case managed Workers Compensation and PIP/Auto files for multiple carriers.
- Trained new employees on software systems and provided onsite instruction on field case management protocol.
- Attended seminars and conferences required to maintain level of proficiency and licensing.
RN Staff Nurse
Valley Hospital
07.1997 - 10.2001
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Cardiac Post Open Heart/Cardiac Intervention Unit.
- Taught pre/post open heart surgery classes to both patients and significant others, with the use of multimedia equipment, handouts and discussions.
RN Staff Nurse
Hackensack UMC
07.1991 - 07.1997
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel.
- Cardiac/Post Open Heart/Medical Surgical overflow clientele. Provided nursing intervention for up to 6 patients, post open heart recovery room/post cardiac interventional patients.
- Encouraged participation in all educational classes regarding specific procedure, provided the onsite classes for patients and families.
RN Staff Nurse
Pascack Valley Hospital
07.1983 - 11.1990
- Cardiac Step Down/Telemetry/Medical-Surgical floor. Nursing care provided, using team approach.
- Charge nurse duties when charge nurse was off.
- Obtained Advanced Cardiac Life Support Certification, Telemetry Certification. Attended multiple conferences and seminars in order to enhance and advance on current knowledge.
Education
Associate of Applied Science - Nursing
Bergen Community College
Paramus, NJ05.1983
Skills
- Clinical Judgment
- Proficient in Microsoft Windows, Word, Power Point, Outlook, One Drive
- Highly efficient in communicating
- Documentation
- Round table leader and team player
- Ability to multi task
- Able to work efficiently and effectively in an independent setting
- Coordinating Services
- Empathy and Compassion
- Case Evaluation
Certification
- Certified Case Manager (CCM) Current through 11/30/2025
- Tennessee Nursing License, (Compact license) current through 6/30/2025.
Timeline
Field Nurse Case Manager
Genex
01.2024 - Current
Field Nurse Case Manager
ForzaCare
10.2023 - 12.2023
Telephonic Nurse Case Manager
Humana Government
06.2018 - 10.2018
Telephonic Nurse Case Manager
EKHealth Services
02.2017 - 10.2017
Field Nurse Case Manager
Premise Health/Nissan
08.2016 - 12.2016
Field Nurse Case Manager
New Jersey Manufacturers Insurance
06.2004 - 01.2015
Field Nurse Case Manager
CorVel
09.2002 - 06.2004
RN Staff Nurse
Valley Hospital
07.1997 - 10.2001
RN Staff Nurse
Hackensack UMC
07.1991 - 07.1997
RN Staff Nurse
Pascack Valley Hospital
07.1983 - 11.1990
Associate of Applied Science - Nursing
Bergen Community College
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