Nancy Serrano
McDonalds
Cleburne
9
years of professional experience
Restaurant Team Lead with 8+ years of experience in fast-paced service operations, known for schedule management, quality control, and issue resolution. Brings strong customer focus, coaching, and team coordination to keep shifts efficient and standards high.
Work History
Restaurant Team Lead 1
8 Years 8 Months- Supervised crew workflows to maintain speed, accuracy, and restaurant standards during peak service.
- Coordinated shift assignments to balance coverage, productivity, and labor efficiency.
- Monitored drive-thru and front-counter operations to reduce delays and improve guest satisfaction.
- Trained new team members on POS procedures, food safety, and customer service expectations.
- Verified cash handling, drawer reconciliation, and register accuracy at shift close.
- Resolved customer concerns promptly to protect service quality and brand reputation.
- Enforced sanitation, safety, and food preparation standards across daily operations.
- Supported inventory checks and stock rotation to prevent shortages and waste.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Bachelor of Arts - Education
Associate of Arts - Administrative Assistant
Skills
Customer focus
Operations management
Schedule management
Production monitoring
Quality control
Workplace safety
Coaching and mentoring
Team performance
Issue resolution
Conflict resolution
Attention to detail
Timeline
Restaurant Team Lead 1
McDonalds
03.2018 - CurrentRead More
Interamerican University
Bachelor of Arts from Education
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University of Puerto Rico
Associate of Arts from Administrative Assistant
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