Claudia Castro Ramirez
Carol Stream,IL
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Team Lead 1
McDonald’s Corporation
09.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated customer needs and feedback to drive product and service improvements.
Department Manager
McDonald’s Kory Organization
08.2005 - 03.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
High School Diploma -
Joliet Central High School
Joliet, ILSkills
- Performance monitoring
- Complaint resolution
- Employee engagement
- Team motivation
- Staff education and training
- Coaching
- Safety processes and procedures
- Leadership
- Professionalism
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Team Lead 1
McDonald’s Corporation
09.2020 - Current
Department Manager
McDonald’s Kory Organization
08.2005 - 03.2017
High School Diploma -
Joliet Central High School
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