Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nancy Sklar

Allen,TX

Summary

Senior Director with expertise in leading global Support organizations. Proven track record in developing business strategies, enhancing operational efficiency, and driving financial performance. Strong communicator and problem-solver, adept at fostering team collaboration and ensuring effective business execution.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Director of Customer Support

Oracle Corporation
Allen, Texas
02.2000 - 09.2025
  • Developed and executed strategic plans to boost organizational efficiency and profitability.
  • Led cross-functional teams to create innovative solutions for complex challenges.
  • Fostered collaboration through consistent communication and recognition initiatives.
  • Coordinated with stakeholders to devise effective problem-solving strategies.
  • Established key performance indicators to track progress towards organizational objectives.
  • Analyzed customer feedback to identify service delivery improvement areas.
  • Oversaw budgeting processes, ensuring fiscal responsibility throughout the year.
  • Evaluated business performance data to forecast results and uncover improvement opportunities.

Education

Some College (No Degree) - Business

University of Oklahoma
Norman, OK

Skills

  • Strategic planning
  • Cross-functional collaboration
  • KPI establishment
  • Budget management
  • Customer feedback analysis
  • Customer relationship management
  • Customer and employee rapport
  • Training and mentoring
  • Policy and procedure development
  • Complex Problem-solving
  • Cross-functional team leadership

Certification

Certified Support Manager

Service Strategies SCP program - 2008

Timeline

Senior Director of Customer Support

Oracle Corporation
02.2000 - 09.2025

Some College (No Degree) - Business

University of Oklahoma