Work Preference
Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
StoreManager
Nancy Smelser
Open To Work

Nancy Smelser

Management
Magnolia,AR

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Store ManagerStore Manager of OperationsFinancial Services RepresentativeCustomer Service Representative

Work Type

Full Time

Location Preference

On-Site
Location: Magnolia, AR, USArkansas
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits

Summary

Proactive professional known for optimizing store operations and improving customer engagement. Strong background in inventory management and loss prevention, committed to delivering outstanding results.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

15
15
years of professional experience

Work History

Store Manager

GPM Investments
Stamps, AR
12.2022 - 12.2024
  • Managed daily store operations, ensuring compliance with company policies and procedures.
  • Supervised staff performance, providing training and support to enhance productivity.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Developed promotional displays to boost sales and increase customer engagement.
  • Ensured exceptional customer service by addressing inquiries and resolving complaints effectively.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.

Store Manager of Operations

Paradise Quick Stop
Hope, Arkansas
04.2022 - 11.2022
  • Oversaw daily store operations, ensuring efficiency and customer satisfaction.
  • Managed inventory levels using point-of-sale systems to optimize stock management.
  • Trained and mentored staff on operational procedures and customer service standards.
  • Implemented process improvements that enhanced workflow and reduced wait times.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Shop Owner

Smelsers Craft’s
Magnolia, Ar
02.2011 - 11.2021
  • Managed daily operations to ensure efficient workflow and optimal customer service.
  • Developed and implemented marketing strategies to increase product visibility and sales.
  • Oversaw inventory management, maintaining stock levels and supplier relationships.
  • Streamlined operational processes, improving overall shop efficiency and reducing costs.
  • Established community partnerships to promote local crafts and increase store traffic.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.

Financial Services Representative

BancorpSouth
Magnolia, Ar
07.2009 - 08.2010
  • Managed client accounts, ensuring accuracy in transactions and compliance with financial regulations.
  • Assisted clients in selecting appropriate financial products to meet their needs and goals.
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
  • Streamlined financial processes for improved efficiency and reduced errors in transactions.
  • Promote and cross-sell bank products and service, and policies.
  • Process cash and check transactions accurately and efficiently.
  • Balance cash drawers and reconcile discrepancies
  • Stayed informed about changes in banking regulatio and industry changes
  • Assist customers with deposits, withdrawals, account inquiries, and other banking transactions.
  • Adhere to bank security and compliance procedure.

Education

Agriculture

Semitropic College Institution
Semitropic, Ca.

High School Diploma -

Semitropic School
Semitropic, Ca
05.1987

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Cash management
  • Cash handling

Interests

  • Fundraising Events
  • Youth Development Programs
  • Offering time and support to shelters for the homeless, women, and animals
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Crafting and DIY Projects
  • Music
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Volunteering at community kitchens and food-related charities
  • Cake Decorating

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager

GPM Investments
12.2022 - 12.2024

Store Manager of Operations

Paradise Quick Stop
04.2022 - 11.2022

Shop Owner

Smelsers Craft’s
02.2011 - 11.2021

Financial Services Representative

BancorpSouth
07.2009 - 08.2010

Agriculture

Semitropic College Institution

High School Diploma -

Semitropic School

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