Nancy Smith
Fort Thomas,KY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Remote Support Specialist
Total Homecare Solutions
Cincinnati , OH
08.2024 - Current
- Addressed alerts from monitoring system in a timely manner, following designated protocols for each individual
- Providing assistance to individuals as needed, which may include calling emergency services or contacting family members.
- Accurately documenting each alert and response in accordance with THS procedures.
- Initiating and performing wellness checks on individuals to verify their safety and well-being.
- Engaging with clients and families to address individual safety and potential concerns.
Paraeducator, Special Education
Southgate Independent School District
Southgate , KY
09.2017 - 05.2024
- Assisted special education teacher in implementing Individualized Education Plans (IEPs) for students.
- Utilized positive reinforcement techniques to enhance student engagement and participation.
- Supported students with learning disabilities through tailored academic and social skill development.
- Provided one-on-one assistance to students with special needs across various subjects.
- Implemented behavior management strategies to encourage positive student conduct.
- Facilitated academic and behavioral interventions to promote classroom success.
Education
Board Certified Aesthetician Licensure - Skincare
Aveda Fredric's Institute
Hyde Park OH05-2006
Bachelor of Arts - Fine Art Photography
Northern Kentucky University
Highland Heights KY12-2002
Skills
Communication skills
Team collaboration
Customer service
Relationship management
Creative problem solving
Behavior management
Empathy
Salesforce
Slack
Adobe Lightroom
Adobe Photoshop
Affiliations
- Stained Glass Artist
- Photographer
Languages
Chinese (Mandarin)
Native/ Bilingual
Timeline
Remote Support Specialist
Total Homecare Solutions
08.2024 - Current
Paraeducator, Special Education
Southgate Independent School District
09.2017 - 05.2024
Board Certified Aesthetician Licensure - Skincare
Aveda Fredric's Institute
Bachelor of Arts - Fine Art Photography
Northern Kentucky University
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