Nancy Soltow

CAS Security Analyst

Role Summary:

• Proficiently managed access permissions for eight diverse systems, ensuring smooth and secure user authentication.
• Demonstrated exceptional troubleshooting skills by swiftly resolving technical issues within each system to minimize downtime.
• Conducted rigorous audits to maintain accountability and enhance security measures, preserving data integrity.
• Contributed to safeguarding sensitive information and bolstering compliance through vigilant monitoring and assessment.

Key Achievements:

• Seamlessly administered access control for eight critical systems, optimizing user experience while maintaining robust security.
• Delivered rapid and effective troubleshooting solutions, reducing system downtime by X%.
• Conducted comprehensive audits, resulting in a X% improvement in system accountability and security posture.
• Played a pivotal role in maintaining data integrity and compliance through diligent monitoring and assessment practices.

• Proficiently analyzed and processed insurance claims, ensuring timely and accurate resolution.
• Collaborated with cross-functional teams to investigate and resolve complex claims issues, promoting customer satisfaction.
• Utilized data analysis and reporting tools to identify trends and opportunities for claim process improvement.
• Maintained a high level of compliance with industry regulations and company policies to mitigate risk.

Key Achievements:

• Successfully processed and resolved a high volume of insurance claims with an accuracy rate of X%.
• Collaborated effectively with claims adjusters, legal teams, and clients to expedite claim resolution, resulting in a X% reduction in claim processing time.
• Implemented data-driven strategies that led to a X% decrease in claims disputes and an X% increase in customer satisfaction.
• Demonstrated a deep understanding of industry regulations, resulting in a X% decrease in compliance-related issues and penalties.

Technical Skills:

• Claims Processing Software (e.g., [Software Name])
• Data Analysis Tools (e.g., Excel, Tableau)
• Regulatory Compliance Knowledge (e.g., [Relevant Regulations])
• Cross-functional Collaboration

• Expertly served as the first point of contact for insurance inquiries and claims initiation, providing prompt and efficient assistance to policyholders.
• Facilitated the initial assessment and documentation of insurance claims, ensuring accurate and complete information for further processing.
• Demonstrated strong knowledge of insurance policies and coverage, assisting clients in understanding their options and rights.
• Collaborated seamlessly with internal teams to expedite claims processing and enhance customer satisfaction.

• Dynamic leader overseeing daily operations of the bank's teller department, ensuring accuracy, efficiency, and exceptional customer service.
• Effectively managed a team of bank tellers, providing guidance, training, and motivation to achieve performance goals.
• Demonstrated strong financial acumen by monitoring cash flow, vault management, and adherence to banking regulations.
• Fostered a customer-centric environment, resolving escalated issues, and promoting cross-selling of banking products and services.