Nancy Sweat
Waycross,GA
Summary
Dynamic Store Manager at Circle K with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and innovative merchandising strategies. Skilled in training and mentoring staff, I successfully improved operational efficiency and reduced inventory discrepancies, fostering a collaborative environment that maximized performance and customer engagement.
Overview
13
13
years of professional experience
Work History
StoreManager
Circle K
Waycross
04.2019 - 04.2025
- Led daily operations to ensure store efficiency and optimal customer service.
- Trained and developed staff, enhancing team performance and collaboration.
- Managed inventory levels, reducing stock discrepancies and improving replenishment processes.
- Implemented sales strategies, increasing product visibility and customer engagement.
- Oversaw cash handling procedures, ensuring financial accuracy and compliance with company policies.
- Coordinated maintenance of store facilities, promoting a clean and safe environment for customers and employees.
- Fostered relationships with local vendors, negotiating terms to enhance product offerings and services.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Analyzed sales data to identify trends, driving informed decision-making for promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Family Dollar
Blackshear, GA
01.2012 - 04.2019
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented effective merchandising strategies to enhance product visibility and sales.
- Trained and mentored staff on operational procedures, improving team efficiency and customer service.
- Analyzed inventory levels, optimizing stock management to minimize shortages and overages.
- Conducted regular audits to ensure compliance with company policies and safety regulations.
- Fostered a positive work environment through effective communication and team-building activities.
- Managed scheduling and payroll processes, ensuring accurate staffing for peak hours and events.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
Glad Tiding Christian Academy
Waycross, GA05.1999
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Customer service management
Store operations
Training and mentoring
Team leadership
Team leadership and coaching
Recruitment and hiring
Team building and leadership
Timeline
StoreManager
Circle K
04.2019 - 04.2025
Store Manager
Family Dollar
01.2012 - 04.2019
High School Diploma -
Glad Tiding Christian Academy