Nancy Velazquez
Arlington,TX
Summary
Motivated and dedicated healthcare student with strong communication and problem-solving strengths. I developed essential hands-on skills through Concorde's Medical Assistant program, bringing a positive attitude, initiative, and eagerness to learn in dynamic environments. Committing to supporting team goals and contributing to overall success in patient care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student
Concorde Career Colleges
Grand Prairie, TX
01.2026 - 2026
- Assisted instructors with daily classroom activities and student engagement.
- Developed study materials to enhance learning outcomes for peers.
- Participated in group projects, fostering teamwork and collaboration among students.
- Organized resources and maintained an effective learning environment.
- Learned how to and performed blood draws, injections, CPR training, strep throat and COVID testing, pregnancy test, EKG, vitals, insulin, vision and hearing exams
Collections Agent
Discount Motors
Arlington, TX
03.2023 - 12.2024
- Communicated with customers via phone and email to negotiate payment arrangements.
- Documented interactions with customers in compliance with company policies and regulations.
- Collaborated with team members to improve collection strategies and enhance recovery rates.
- Negotiated to collect balance in full.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
High School Diploma -
Arlington High School
Arlington, TX06.2015
Skills
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Punctual and reliable
- Computer skills
- Customer service
- Bilingual in english and spanish
- Ethical awareness
- Conflict management
- Data entry
- File and document management
- Administrative support
- Multitasking
- Problem-solving
- Relationship building
Certification
- First Aid/CPR Certified
Timeline
Student
Concorde Career Colleges
01.2026 - 2026
Collections Agent
Discount Motors
03.2023 - 12.2024
High School Diploma -
Arlington High School