Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Villanueva

Colusa ,CA

Summary

Dynamic Surgery Scheduling Coordinator with a proven track record at Colusa Medical Center, excelling in patient coordination and procedure scheduling. Expert in HIPAA compliance and enhancing patient experiences through efficient calendar management. Rehabilitation professional with strong experience in patient care and therapeutic support. Skilled in assisting with physical therapy exercises, maintaining clean and safe environments, and communicating effectively with healthcare teams. Reliable team player who adapts to changing needs and consistently strives for results. Known for empathy, attention to detail, and collaborative approach to patient rehabilitation.

Overview

8
8
years of professional experience

Work History

Rehab Aide

Orchard Hospital
04.2025 - Current
  • Ensured compliance with HIPAA regulations through meticulous handling of confidential patient information.
  • Enhanced patient comfort by providing support during transfers and ambulation.
  • Maintained close communication with therapists regarding patients'' progress or concerns, enabling prompt adjustments to treatment plans when necessary.
  • Encouraged patients'' self-care skills development through education on proper body mechanics, home exercise programs, and assistive device usage.

Surgery Scheduling Coordinator

Colusa Medical Center
10.2024 - 03.2025
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
  • Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
  • Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
  • Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
  • Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
  • Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.

Front Office Manager

Colusa Medical Center
02.2017 - 10.2024
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.

Education

High School Diploma -

Colusa High School
Colusa, CA
06.2010

Skills

  • HIPAA compliance
  • Patient coordination
  • Insurance verification
  • Procedure scheduling
  • Following up with patients
  • Calendar management

Languages

Spanish
Professional Working

Timeline

Rehab Aide

Orchard Hospital
04.2025 - Current

Surgery Scheduling Coordinator

Colusa Medical Center
10.2024 - 03.2025

Front Office Manager

Colusa Medical Center
02.2017 - 10.2024

High School Diploma -

Colusa High School

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