Nancy Viveros
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Los Mangos Neveria Y Fruteria
11.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Cashier
Retroz Pizza
08.2024 - 11.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Serving alcoholic drinks to customers , taking food to customers seating table ,
- Getting orders ready for delivery order.
Education
Cristo Rey Jesuit
1852 W 22nd Place 06.2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Store opening and closing
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- ServSafe Food Handler's Certification
Languages
Bilingual Spanish/ English
Elementary
Timeline
Customer Service Cashier
Retroz Pizza
08.2024 - 11.2024
Store Manager
Los Mangos Neveria Y Fruteria
11.2013 - Current
Cristo Rey Jesuit
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- ServSafe Food Handler's Certification
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