NANCY VO
Katy,TX
Summary
Dynamic leader in dental operations with 13 years of experience enhancing practice performance across multiple locations. Successfully opened and managed six $1M+ offices, achieving 98% collections and reducing turnover. Expertise in team development, operational efficiency, and patient experience drives significant practice growth and revenue-cycle effectiveness.
Overview
16
16
years of professional experience
Work History
Office Manager & Treatment Coordinator
SAIFEE FAMILY DENTISTRY
01.2024 - Current
- Led daily practice operations, optimizing staffing, scheduling, patient flow, insurance, billing, collections, and treatment coordination.
- Managed revenue-cycle activities, ensuring accuracy of insurance claims, patient accounts, collections, and financial records.
- Partner with doctors and staff to identify operational challenges and improve workflow and patient experience.
- Supported patient acquisition and retention through targeted outreach, marketing initiatives, and relationship management.
- Provide Vietnamese-language communication and translation support for patients.
Office Manager
LOVETT DENTAL
01.2019 - 01.2024
- Directed daily practice operations, including staffing, scheduling, payroll, insurance, billing, collections, patient accounts, and administrative processes.
- Recruited, trained, coached, and developed office personnel to improve team performance and retention.
- Enhanced front-office workflow and communication between administrative and clinical teams to improve patient experience.
- Coordinated treatment plans and financial arrangements to streamline insurance processes.
- Facilitated patient retention and treatment acceptance through targeted practice marketing initiatives.
Office Manager
CASTLE DENTAL
01.2016 - 01.2019
- Managed daily practice operations and staff to ensure efficient patient flow, scheduling, billing, payroll, and administrative processes.
- Led team huddles, delegated responsibilities, and coached employees on workflow, communication, and patient service.
- Oversaw insurance billing, patient accounts, collections, and scheduling to enhance reception operations.
- Coordinated treatment plans and financial arrangements to optimize patient care and enhance practice performance.
Regional Manager
STELLA DENTAL CARE
01.2011 - 01.2016
- Provided operational leadership for $1M+ dental practices, with responsibility for financial performance, staffing, patient flow, and daily business execution.
- Directed operations across 6+ dental offices, overseeing staffing, practice performance, workflow, patient experience, and administrative operations.
- Developed and managed teams of 50+ employees across multiple locations, enhancing operational cohesion and team effectiveness.
- Opened 6 dental offices from the ground up, coordinating operational setup, staffing, provider recruitment, workflows, and launch execution.
- Recruited and hired dentists, office managers, and support staff based on practice needs and growth objectives.
- Maintained 98% collection performance through effective revenue-cycle oversight, insurance processes, patient accounts, and collections management.
- Reduced office turnover through improved hiring, onboarding, training, coaching, and employee-development practices.
- Built a strong reputation for turning around underperforming dental offices, identifying operational weaknesses and implementing corrective strategies.
- Partnered with doctors and practice teams to improve workflow, productivity, accountability, patient retention, and overall practice performance.
Education
Bachelor of Science -
Houston Baptist University
Houston, TX05-2013
Skills
- Multi-Site Operations
- Practice Turnarounds
- Operational Strategy
- $1M Practice Management
- Dentist Recruitment
- Talent Acquisition
- Team Building & Retention
- Performance Management
- New Practice Development
- Revenue Cycle Management
- 98% Collections
- Insurance & Claims
- A/R & Collections
- Patient Experience
- Workflow Optimization
- Practice Growth
- Staffing & Workforce Planning
- Financial Operations
Technology And Languages
- Open Dental,
- QSI, Planet DDS
- Dentrix
- Microsoft Office
- English
- Vietnamese
Signature Leadership Achievements
- 98% Collections: Maintained a 98% collection rate, demonstrating strong revenue-cycle management, financial oversight, and operational discipline.
- Multi-Site Leadership: Oversaw operations across 6+ dental offices with responsibility for staffing, workflow, patient experience, and practice performance.
- Team Leadership: Led and developed teams of 50+ employees, including recruitment, hiring, onboarding, training, coaching, and performance management.
- Practice Management: Managed operations for $1M+ dental practices, balancing financial performance, staffing, patient care, and business objectives.
- New Practice Development: Successfully opened 6 dental offices from the ground up, overseeing operational setup, provider recruitment, staffing, workflows, and launch execution.
- Practice Turnarounds: Built a strong reputation for turning around underperforming offices, identifying operational gaps and implementing targeted strategies to improve performance.
- Employee Retention: Implemented effective staffing, training, and team-development practices that reduced office turnover and strengthened team stability.
- Provider Recruitment: Recruited and hired dentists and support staff to build effective teams aligned with practice growth and operational needs.
Timeline
Office Manager & Treatment Coordinator
SAIFEE FAMILY DENTISTRY
01.2024 - Current
Office Manager
LOVETT DENTAL
01.2019 - 01.2024
Office Manager
CASTLE DENTAL
01.2016 - 01.2019
Regional Manager
STELLA DENTAL CARE
01.2011 - 01.2016
Bachelor of Science -
Houston Baptist University