Nancy Voiklis
Avon,OH
Summary
Results-oriented Clinical Care Coordinator with proven expertise in HIPAA compliance, interdisciplinary collaboration, and patient-centered care initiatives. Recognized for strong analytical skills and effective communication, driving positive outcomes in complex healthcare environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Care Coordinator
Optum
Cleveland, OH
10.2020 - Current
- Bachelor of Science in Physical Therapy (1997)
- Active Ohio Physical Therapy license with over 23 years in clinical based positions over the lifespan.
- Over six years of experience supporting clinical programs and member care initiatives through care coordination, interdisciplinary collaboration, and implementation of patient-centered care plans.
- Broad knowledge of healthcare operations, Medicare and Medicaid programs, care management processes, and post-acute care delivery models.
- Works within Optum/UHC clinical systems and documentation platforms including: NaviHealth, Microsoft Office Suite
- Demonstrated ability to prioritize competing demands, manage complex caseloads, and coordinate clinical activities while consistently meeting performance metrics and deadlines.
- Proven ability to collaborate effectively with interdisciplinary teams, clinical leadership, providers, facilities, and community partners to support member outcomes and operational goals.
- Utilizes strong analytical and critical-thinking skills to identify barriers, develop solutions, and support positive clinical and operational outcomes.
- Recognized for outstanding communication skills and the ability to build productive relationships with members, providers, leadership, and cross-functional business partners.
- Demonstrates a commitment to professional growth through participation in leadership development and mentorship programs, actively seeking opportunities to expand knowledge and contribute to organizational success.
Education
Bachelor of Science - Physical Therapy
Cleveland State University
Cleveland, OH06-1998
Skills
- Care coordination
- HIPAA compliance
- Organizational skills
- Exceptional Communication skills
Accomplishments
- LIcensed to Practice PT, state of Ohio since 1998
- Participated in Engagement team under Navihealth for many years to bolster team unity.
- Successful completion of UHC mentorship program.
Certification
- Licensed Physical Therapist - 1998- present
Timeline
Clinical Care Coordinator
Optum
10.2020 - Current
Bachelor of Science - Physical Therapy
Cleveland State University