Nancy Volkmann
Apple Valley,United States
Summary
Dedicated emergency room and ICU nurse with over 21 years of nursing experience in urgent and high patient volume settings. Skilled in diagnosing and managing both common and complex medical conditions. Strong commitment to providing culturally competent care for patients of all ages with diverse needs. Accomplished leader who has successfully trained, managed, and motivated team members to achieve organizational objectives. Experienced healthcare professional with a focus on patient care, critical thinking, and communication. Strong emphasis on team collaboration consistently leads to optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Possesses expertise in medical procedures, patient assessments, and care coordination. Additionally, spent eight years helping individuals manage pain, rehabilitate brain and spinal cord injuries, provide wound care, and assist them in reaching their health goals as a healthcare team member at a physical therapy rehabilitation facility.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Registered Nurse
Kaiser Permanente Fontana Medical Center
01.2019 - Current
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Liaised between patients and physicians to ensure patient comprehension of treatment plans
- Utilized strong assessment skills to determine necessary patient care
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Treated patients with strokes, head traumas, comas and intracranial hemorrhages, ischemic strokes as a stroke center, and acute MI's as a STEMI center
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Performed lab tests and communicated results
- Treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
- Minor illness or injuries such as wound care, cleaning, suture prep and assistance and foreign body removal
- Administered medications and assisted in diagnostic testing
- Followed infection control procedures
- Managed the care of critically ill patients
- COID-19 patient care and the proper use of personal protective equipment
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
- Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
- Ensured continuity of care by thoroughly documenting vital information in electronic health records systems for seamless transitions between healthcare providers.
- Delivered culturally competent care to diverse populations, adapting communication styles as needed for optimal understanding between parties involved.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse
Kaiser Permanente
08.2022 - 05.2023
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed triage on incoming patients and determined severity of injuries and illnesses via telephone message management.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
Registered Nurse
Desert Valley Hospital
10.2018 - 08.2022
- Effectively clinical oversight for 26+ bed unit ER as a staff nurse and charge nurse.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Implemented floor assignments of 17-28 staff members based on evaluation of staffing requirements, patient acuity and staff proficiency.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Delegated staff nurse duties.
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
- Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
- Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
- Utilized strong assessment skills to determine necessary patient care.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
- Effectively treated patients with strokes, head traumas, comas and intracranial hematomas, and acute MI's as a STEMI center.
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
- Performed lab tests and communicated results.
- Treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
- Administered medications and assisted in diagnostic testing.
- Followed infection control procedures.
- Managed the care of critically ill patients.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
Registered Nurse
Registry Network
07.2018 - 10.2018
- Demonstrated flexibility while adapting to various hospital Emergency Rooms and ICU’s as a registered nurse
- Demonstrated adaptability when assigned to different units or shifts as needed, seamlessly integrating into diverse healthcare teams while maintaining exceptional performance levels.
- Administered medications and treatment to patients and monitored responses.
- Prevented complications in critical situations by promptly recognizing symptoms and initiating appropriate interventions.
- Safeguarded patient privacy rights through diligent compliance with HIPAA regulations during all interactions with medical records and personal information.
- Maintained strict adherence to infection control protocols, ensuring a safe environment for patients and colleagues alike.
- Streamlined communication among healthcare teams by providing accurate and timely updates on patient conditions.
- Reduced medication errors through meticulous administration and documentation of medications, treatments, and IV therapies.
- Improved patient outcomes by diligently monitoring vital signs and adjusting treatment plans accordingly.
- Assisted physicians with bedside procedures, including central line placements, lumbar punctures, and thoracenteses.
- Elevated patient trust by establishing strong rapport and effectively addressing concerns related to their care plans or overall health status.
- Provided critical care to patients in emergency situations, stabilizing conditions and facilitating swift recovery.
- Maintained detailed patient records for accurate documentation and effective treatment planning, ensuring compliance with healthcare regulations.
ICU Clinical Nurse
St Mary Medical Center
03.2015 - 08.2018
- Improved ICU efficiency by collaborating with interdisciplinary team members for optimal patient outcomes.
- Expedited patient recovery by working closely with interdisciplinary team members to develop and execute aggressive treatment plans.
- Contributed to a positive work environment by actively participating in staff meetings, training sessions, and mentoring new hires.
- Fostered collaboration among healthcare providers by establishing constructive relationships with physicians, therapists, case managers, social workers, and other team members.
Registered Nurse
St. Mary Medical Center
03.2008 - 08.2018
- Effectively managed clinical oversight for 36-bed unit ER as a staff nurse and Team Leader
- Assisted interviewing process for new nursing staff
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Implemented floor assignments of 17-28 staff members based on evaluation of staffing requirements, patient acuity and staff proficiency
- Delegated staff nurse duties
- Liaised between patients and physicians to ensure patient comprehension of treatment plans
- Utilized strong assessment skills to determine necessary patient care
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Treated patients with strokes, head traumas, comas and intracranial hematomas, and acute MI's as a STEMI and Stroke center
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Performed lab tests and communicated results
- Treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
Registered Nurse
Desert Valley Hospital
06.2007 - 12.2008
- ER staff nurse with the same duties seen in prior history with the exception of charge nurse duties
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Registered Nurse
Registry Network
05.2005 - 02.2008
- Demonstrated flexibility while adapting to various emergency rooms as a traveling nurse
- Delivered high-quality and compassionate treatment to indigent and low-income patient community
- Ensured HIPAA compliance
- Treated patients with strokes, head traumas, comas, intracranial hematomas, stabbings and gunshot wounds
- Treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
- Administered medications and assisted in diagnostic testing for HIV-positive patients
- Evaluated patient care needs, prioritized treatment and maintained patient flow
Registered Nurse
Robert H. Ballard Rehabilitation Hospital
03.2003 - 05.2006
- Charge nurse on a sub-acute floor
- Oversaw average of 40 patients and 10 medical staff personnel per shift
- Successfully provided wound care, ensured medication regimens
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
Registered Nurse
St. Mary Medical Center
12.2003 - 05.2005
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Liaised between patients and physicians to ensure patient comprehension of treatment plans
- Recorded patients' medical history, vital statistics and test results in medical records
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Sound, ethical and independent decision-making ability consistent with medical protocols
- Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift
Education
Bachelor of Science - Nursing
Colorado Technical University
Colorado Springs, CO11-2023
Associate of Science - Nursing
Victor Valley College
Victorville, CA12-2002
Skills
- Licensed RN
- Nursing staff leadership
- Preceptor
- 21 years Emergency Room experience
- 3 years ICU experience
- Self-directed
- Infection control measures
- Pediatric to geriatric ages
- Vaccine administration
- Supervisory duties
- Procedure preparations
- Removing sutures
- Trauma recovery
- Ventilator care
- Diabetes and nutrition
- Strong clinical judgments
- Lab result evaluation
- Acute care expertise
- Administering medication
- Conducting physical examinations
- NG tube insertion and removal
- Wound cleaning/care
- Infection control standards
- Computerized charting
- Chest pain management
- Colostomy care
- Venipuncture/blood draw
- Professional bedside manner
- Specimen collection/processing
- IV drug therapy management
- Customer service
- Tracheotomy care
- Patient and family advocacy
- Insulin medication assistance/teaching
- High level of autonomy
- EMR / EHR
- Medication and IV administration
- Patient education and counseling
- Clinical judgment
- Call triaging
- Coordinating referrals
- Health and wellness expertise
Certification
- Registered Nurse, California, 615018, 01/01/03 to present
- BLS - Basic Life Support Certification, 01/01/95 to present
- PALS - Pediatric Advanced Life Support Certification, 01/01/03 to present
- ACLS - Advanced Cardiac Life Support Certification, 01/01/03 to present
- Continuing Education classes in Pediatric Emergencies, Nursing Documentation, EMS conference, CEN review course and Diabetes.
Timeline
Registered Nurse
Kaiser Permanente
08.2022 - 05.2023
Registered Nurse
Kaiser Permanente Fontana Medical Center
01.2019 - Current
Registered Nurse
Desert Valley Hospital
10.2018 - 08.2022
Registered Nurse
Registry Network
07.2018 - 10.2018
ICU Clinical Nurse
St Mary Medical Center
03.2015 - 08.2018
Registered Nurse
St. Mary Medical Center
03.2008 - 08.2018
Registered Nurse
Desert Valley Hospital
06.2007 - 12.2008
Registered Nurse
Registry Network
05.2005 - 02.2008
Registered Nurse
St. Mary Medical Center
12.2003 - 05.2005
Registered Nurse
Robert H. Ballard Rehabilitation Hospital
03.2003 - 05.2006
- Registered Nurse, California, 615018, 01/01/03 to present
- BLS - Basic Life Support Certification, 01/01/95 to present
- PALS - Pediatric Advanced Life Support Certification, 01/01/03 to present
- ACLS - Advanced Cardiac Life Support Certification, 01/01/03 to present
- Continuing Education classes in Pediatric Emergencies, Nursing Documentation, EMS conference, CEN review course and Diabetes.
Bachelor of Science - Nursing
Colorado Technical University
Associate of Science - Nursing
Victor Valley College
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