Nancy Wamer
Office Management/Payroll
Oregon,OH
Summary
Dynamic professional with a proven track record at ServiceMaster CDR and ServiceMaster By Park-Ellis, excelling in claims management and customer service leadership. Adept at budget management and cross-functional teamwork, I successfully maximized revenue and improved operational efficiency, ensuring compliance with industry regulations while fostering strong client relationships.
Experienced with payroll processing, tax compliance, and employee compensation. Utilizes payroll software to streamline operations and ensure accuracy. Track record of maintaining compliance with regulatory guidelines and enhancing team productivity.
Overview
27
27
years of professional experience
Work History
Claims Coordinator II
ServiceMaster CDR
Northwood
07.2024 - Current
- Mitigated client claim exposures through strategic management of claims.
- Maintained strict adherence to confidentiality guidelines, ensuring sensitive client information was securely handled and protected at all times.
- Maintained up-to-date knowledge of industry regulations, keeping compliant with state requirements while processing claims.
Owner/Operator
ServiceMaster by Park-Ellis
Northwood, OH
06.1999 - 07.2024
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Reviewed time records for 30+ employees to verify accuracy of information.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Ensured compliance with federal and state regulations by staying current on tax laws and filing requirements.
Education
High School Diploma -
Toledo Whitmer High School
Toledo, OHSkills
- Microsoft Office proficiency
- Budget management skills
- Proficient in handling multiple tasks
- Excellent communication
- Customer service leadership
- Office operations management
- Phone and email etiquette
- Active listening
- Cross-functional teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Coordinator II
ServiceMaster CDR
07.2024 - Current
Owner/Operator
ServiceMaster by Park-Ellis
06.1999 - 07.2024
High School Diploma -
Toledo Whitmer High School