Nancy Wells
Paoli,OK
Summary
Dynamic leader with a proven track record at Hooves and Paws Animal Hospital of Central Ok, adept in effective communication and multitasking. Spearheaded clinic start-up, significantly enhancing operational efficiency and client satisfaction. Expert in financial management and inventory control, demonstrating exceptional time management and self-motivation skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hospital Manager
Hooves and Paws Animal Hospital of Central Ok
01.2020 - Current
- Assisted the Doctor in clinic start up from scratch, layout of the hospital, all construction, implementing all equipment, computers, & software.
- Implanted & Manage the Online Pharmacy
- Partner with the managing DVM to run a smooth and profitable operation by driving revenue and managing costs.
- Oversee the planning & coordination of Hospital Operations.
- Create annual goals, objectives and budgets to reduce overall facility costs.
- Increase client satisfaction with compassionate care, timely follow-ups, and thorough explanations of treatment plans.
- Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
- Complete ownership of the P& L accountable for Hospital Performance.
- Anesthesia Tech during surgeries, Veterinarian Tech when needed.
- Educating clients on the importance of purchasing Heart Worm Medication & Flea & Tick prevention.
- Inventory Management
- Maintain a high standard of cleanliness throughout the facility; ensuring regular deep cleans to prevent crosscontamination.
Ranch Manager
Twisted M Ranch
01.2020 - Current
- Collaborate with Dr. Larry K Marcum to implement a preventative care program for all livestock on the ranch.
- Manage operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
- Hire new ranch hands and livestock handlers seasonally.
- Manage Payroll, Scheduling , and H2A Visa's for employees.
- Assist Dr. Larry K Marcum with all reproductive needs for 45 Head of Mares.
- General observation of all horses in the barns,handling of mares & mares with foals during reproductive exams.
- Complete all DNA samples for registrations & Nominations for all foals.
- Train weanling's & yearling for sale prep.
- Oversee all feeding & Exercise Protocol
- Inventory on feed & Supplements.
- Assist Doctor foaling out mares during breeding season.
- Train weanling's & yearlings for sale prep.
- Travel and haul horses to 6-7 sales a year, set up booth and stall decorations.
- Interact with all interested buyers regarding pedigrees and reasons they would be a good purchase.
- Get all horses prepped for sale ring.
Practice Manager
Animal Medical & Surgical Hospital Of Frisco
01.2015 - 10.2019
- Collaborating closely with Managing DVM to ensure efficient and profitable operation of the hospital.
- Complete ownership of the P&L ,accountable for hospitals performance.
- Collaborate with regional leadership to identify trends and forecast hospital needs.
- Oversee inventory and control facility & admin costs
- Hire staff as well as Doctors
- Manage Payroll & Staff
- Develop Hospital Schedule and manage labor costs.
- Guide the hospital team to enhance process work flow covering client service operations & admin tasks.
- Track & manage current Licensure's for DVM's
- In charge of creating the Hospital Budget
- Monthly staff meetings.
- In charge of Social Media and Website for the hospital
Hospital Adminstrator
Womens Health Center
03.2008 - 12.2015
- Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
- Negotiated contracts with vendors to secure competitive pricing on medical supplies and equipment, reducing expenses while maintaining quality standards.
- Planned annual budgets and established rates for available health services.
- Complete ownership of the P&L , accountable for hospital performance.
- Insurance Billing & Coding
- In Charge of hiring Staff & Doctors
- Manage payroll
- Evaluated employee performance regularly, offering constructive feedback designed to support improvement where needed.
- Acted as liaison among governing boards, medical staff and department heads.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted monthly staff meetings
Education
Bachelor of Science -
East Central University
Ada, OKAssociate of Applied Science -
Murray State College
Tishomingo, OKSkills
- Effective communication
- Self motivation
- Time management
- Multitasking
Certification
Certified Dental Assistant
Certified Breeders Assistant program
NVA Hospital Manager Training
Timeline
Hospital Manager
Hooves and Paws Animal Hospital of Central Ok
01.2020 - Current
Ranch Manager
Twisted M Ranch
01.2020 - Current
Practice Manager
Animal Medical & Surgical Hospital Of Frisco
01.2015 - 10.2019
Hospital Adminstrator
Womens Health Center
03.2008 - 12.2015
Bachelor of Science -
East Central University
Associate of Applied Science -
Murray State College
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