Nancy Whitehead
Summary
- Skilled team player with strong background in service and retail. Working in the Salon environment for the last few years, but looking to move into an Administrative environment. Works well independently to manage assignments and always ready to go beyond basics assignments.
- Adaptive learner with good computer abilities including Excel, booking platforms, and Point of Sale platforms.
- Hardworking, reliable, and focused on supporting the team. Trained in customer service and communication abilities. Motivated to continue to learn and grow as an administrative professional.
Overview
15
15
years of professional experience
Work History
Retail Adviser
Aveda Arts & Sciences Institute
Atlanta, GA
08.2021 - 04.2022
- Key holder, with opening and closing responsibilities
- Preformed tasks in Excel such as filling out the Daily Summary table, attaching and sending as an update to the team and Corporate via email
- Transporting and managing bank deposits including faxing deposit slips to corporate with weekly summary
- Executed inventory pulls, stocking, and counting
- Receiving product and supply orders
- Proficient in using the booking and point of sales system
- Performed various sales and register transactions, including ringing procedures and processing of cash and credit payments, and money counting
- Supported business targets such as product sales with product knowledge, experience, and continuing education
- Managed daily tasks consistently such as assisting in Home Care sales, customer services, booking services, directing phone calls, and keeping the salon and product shelves organized and tidy
Owner
Feathers And Vibes
04.2017 - Current
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
- I create Sun Catchers and Crystal necklaces to sell them at markets, in independent shops, and online shops
- I create visual merchandising by building promotional displays
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
Salon/Stylist Assistant
Salon Red
04.2014 - 04.2015
- Performed hair care services, including blow dry, coloring, shampooing and formal styling
- Followed established guidelines and procedures
- Maintained good working relationship with co-workers and management
- Participated in seminars and additional training to expand knowledge and skills
- Managed daily tasks consistently such as keeping the salon and product shelves organized and tidy
- Supported business targets such as product sales with product knowledge, experience, and continuing education
- Support clients by answering questions on hair care and sharing product knowledge
Key Holder
Bang-On Custom T-Shirts
Little 5 Points ATL, GA
03.2008 - 06.2012
- Creating Custom shirt designs and text for clients and display
- Performed various sales and register transactions, including ringing procedures and processing of cash and credit payments and money counting
- Provided sales associates with appropriate training and feedback in coordination with Store Manager
- Assisted with merchandising, including stock, markdowns, and visual merchandising in adherence to standards
- Served as product knowledge expert selling and marketing various apparel.
- Oversaw store opening and closing functions and managed task delegation
- Trained new team members to adhere to company policies and service standards in addition to mentoring on job-specific skills
- Managed cash drawer drops and prepared daily bank deposits
- Delivered top-quality customer service through attentive guest acknowledgment and swift conflict resolution
- Maintained store appearance and safety through consistent store recovery and sanitizing protocols
- Replenished inventory and keep shelves presentable, consistently driving sales with attractive displays
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs
- Managed product inventory by projecting demand for popular items based on sales reports
- Managed store independently in absence of store manager
- Provided customer service by greeting and assisting customers and responding to inquiries
- Open and closed store and set up shop for each day's operation
- Assisted in visual merchandising by building promotional displays.
Education
Certificate Of Completion, Cosmetology -
The Paul Mitchell School
High School Diploma - undefined
Marietta High School
Skills
- Excel
- Budgeting and cost control
- Client engagement
- Retail operations and space planning
- Upselling and cross-selling
- Transaction processing and chash handling
- Product knowledge
- Organizing and stocking inventory
- Customer relations and problem-solving
- Teamwork and Multitasking
- Collaboration and creative thinking
- Call reception and Administrative support
Additional Information
I am also a Foster and Volunteer at Bosley's Place of Smyrna GA, where we rescue neonatal puppies. I have been a member since July 2022 and in October 2022 I was awarded Foster of the month, and I am now a Foster Mentor for our rescue.
References
- Bridgette Khan - Aveda Institute Atlanta ph 404) 649-7119
- Chris Carlock - Bang-On/Owner ph 678) 468-8686
- Rhonda Parrott - Mail Chimp ph 770) 896-5968
Timeline
Retail Adviser
Aveda Arts & Sciences Institute
08.2021 - 04.2022
Owner
Feathers And Vibes
04.2017 - Current
Salon/Stylist Assistant
Salon Red
04.2014 - 04.2015
Key Holder
Bang-On Custom T-Shirts
03.2008 - 06.2012
Certificate Of Completion, Cosmetology -
The Paul Mitchell School
High School Diploma - undefined
Marietta High School