Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

NANCY WHITFIELD

Smyrna
NANCY WHITFIELD

Summary

Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

Overview

7
years of professional experience

Work History

CVS-Aetna

CCR- Customer Care Representative
04.2023 - Current

Job overview

  • Assist members with pharmacy calls for medication
  • Check member accounts for the proper prescription
  • Get medication mail out to members and change address if needed
  • Fill prescriptions for members and insure to inform the member of all their benefits and more
  • Looking for another job due to professionalism in workplace is bias/racist

Concentrix

Tier 1 Member Services Advocate
04.2021 - 01.2023

Job overview

  • Assisting United Healthcare members in ordering member ID, change PCP, explaining the prescriptions given, updating personal information set appointments, and order transportation.
  • Responsible for customer satisfaction
  • Maintain accuracy of customer documentation in all corporate duties.
  • No longer employed due to moved locations

Private Duty Care

Child Care Provider
04.2018 - 05.2021

Job overview

  • Nurture children and organize age-appropriate activities.
  • Support the social and emotional development of children and care for personal hygiene needs.
  • Communicate with parents to share activities, progress, and behavioral concerns.

Education

Ultimate Medical Academy
Clearwater, FL

Associate of Science from Medical Management
05-2021

University Overview

  • 4.0 GPA

Kennett High School
Kennett, MO

High School Diploma
05-2014

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution
  • Payment processing
  • Customer relations
  • First call resolution
  • Product knowledge
  • Order processing
  • Time management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

CCR- Customer Care Representative

CVS-Aetna
04.2023 - Current

Tier 1 Member Services Advocate

Concentrix
04.2021 - 01.2023

Child Care Provider

Private Duty Care
04.2018 - 05.2021

Ultimate Medical Academy

Associate of Science from Medical Management

Kennett High School

High School Diploma

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NANCY WHITFIELD