Nancy Williams
Richmond,VA
Summary
Hardworking and passionate job seeker with strong communication skills eager to secure entry-level Patient Care Technician position.. Ready to help team achieve company goals. Delivers excellent organizational and task prioritization skills for effective patient care coordination.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner/Teacher
Kiddie Wonderland Daycare
07.2022 - 12.2023
- Displayed exceptional customer service and communication skills.
- Manage day-to-day business operations including maintaining and updating daycare policies to ensure compliance with licensing requirements, managing background check processes and enrollment paperwork, organizing all schedules and lesson plans, answering client questions, and collaborating with staff about daily lessons.
- Engage with parents and families to build positive relationships for children to thrive.
- Operate under licensing guidelines to protect health, safety and well-being of children.
- Plan and monitor curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Train and motivate employees to perform daily business functions.
- Managed filing system, entered data and completed other clerical tasks.
Contact Specialist
Bon Secours Mercy Health
07.2021 - 07.2022
- Served as first point of contact by phone for customer inquiries and requests, primarily regarding registration, general information, clinical connection, and messaging.
- Used EPIC/Salesforce system to input, update and/or correct patients demographic and insurance information.
- Answered customer questions and resolved issues.
- Collaborated with supervisors to identify gaps in customer service process and identified areas of improvement.
- Leveraged CRM to perform front-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require
- Received multiple five-star customer satisfaction ratings in customer surveys following calls.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Supervisor/Administration
Bon Secours Family Center
12.2007 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained personnel records and updated internal databases to support document management.
- Monitored all payments, including payroll, purchase orders, invoices, account statements, decreasing errors by 23% through organized digital and paper files.
- Maintained the highest level of quality and customer service.
- Created and organized filing system to manage department documents.
- Answered, screened, and transferred incoming calls. Relayed phone messages to Family Center employees.
- Organized and maintained office common areas.
- Maintained records of all payments made. Ensured the accuracy of the amounts entered in the system.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Certificate - Nursing Aide
Dominion Health Education Center
Richmond, VA02.2022
Certificate - Certified Phlebotomy Technician
AlliedRX Institute of Healthcare
Richmond, VA12.2021
Associate of Applied Science - Early Childhood Deveopment
J. Sargeant Reynolds Community College
Richmond, VA05.2019
Skills
- EPIC/Salesforce
- Customer Service
- Time Management
- Microsoft Office
- Active Listening
- Self-Motivated
- Clerical Support
- Excellent Communication
- Accuracy and Attention to Detail
- Teamwork and Collaboration
- Patient Scheduling
- Multitasking Abilities
Certification
HSI Pediatric First Aid | CPR AED Child/Infant/Adult EXP: 6/2025
Timeline
Owner/Teacher
Kiddie Wonderland Daycare
07.2022 - 12.2023
Contact Specialist
Bon Secours Mercy Health
07.2021 - 07.2022
Supervisor/Administration
Bon Secours Family Center
12.2007 - 07.2021
Certificate - Nursing Aide
Dominion Health Education Center
Certificate - Certified Phlebotomy Technician
AlliedRX Institute of Healthcare
Associate of Applied Science - Early Childhood Deveopment
J. Sargeant Reynolds Community College
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