Nancy Winkler
Summary
Dynamic and results driven professional with over 30 years of experience in managing and leading rehabilitation services. Adept at overseeing clinical operations across multiple venues and locations, with a proven track record of improving patient outcomes and ensuring compliance with CMS regulations. Highly skilled in data analysis, quality management, and strategic planning to enhance clinical efficiency and effectiveness. Demonstrated ability as a liaison between clinicians and area/regional operations fostering collaboration to implement health management initiatives. Seeking to apply extensive clinical leadership expertise in a strategic role to drive impactful outcomes and optimize organizational performance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Occupational Therapist
Cone Health
01.2025 - Current
- Providing direct patient care on the Acute Neuro Progressive Unit at Cone Hospital. Evaluating and treating patients with diagnosis such as CVA, SCI and BI.
- Integrated with a comprehensive treatment team
- Experience with EPIC
Home Health Clinical Operations Strategy Lead
Centerwell Home Health
04.2019 - 08.2024
- Accountable for overseeing eight Centerwell Home Health branches across Eastern North Carolina, with a focus on elevating quality metrics and driving significant improvements in patient outcomes
- Responsible for analyzing data, identifying trends and making data driven decisions to improve branch quality metrics with star ratings and Value Based Purchasing scores.
- Managed multiple large-scale projects with responsibility for the implementation phase followed by on going oversight to ensure accountability and compliance.
- Ensured compliance with company policy and procedures, as well as, CMS conditions of participation with multidisciplinary teams for quality assurance.
- Proficient knowledge of budget considerations surrounding reimbursement, capacity and cost control. Advanced clinical reasoning skills to assess risk and priority as it relates to patient care.
- Routinely provided logical, easily understandable and concise presentations to diverse groups. Able to apply differentiated instruction methods and active listening to engage participants.
- Experienced with providing performance feedback, including clear, specific, timely and actionable documentation, along with constructive and empathetic communication.
Director of Rehabilitation
Centerwell Home Health
05.2011 - 04.2019
- Oversaw the hiring, orientation, and skill validation processes for a multidisciplinary team of more then 30 clinicians in physical therapy, occupational therapy and speech pathology.
- Provided ongoing performance feedback and guided professional development to enhance clinical expertise.
- Guaranteed strict adherence to CMS conditions of participation and company policies in all therapy services.
- Utilized SHP data-driven reports to analyze and improve quality metrics, driving enhanced patient outcomes and compliance with value-based care standards.
- Served as a Safe Strides Facilitator, conducting extensive two-day classes, labs and skill validations across multiple territories.
Safe Strides Team Lead
Centerwell Home Health
04.2010 - 05.2011
- Demonstrated expertise in delivering the Safe Strides program with proficiency, enabling effective facilitation at the branch level
- Dedicated 60% of my time to providing comprehensive patient care, ensuring high standards across all treatment protocols
- Participated in interdisciplinary team meeting and manged oversight of certified occupational therapy assistants (COTAs), enhancing team coordination and patient outcomes.
Staff Occupational Therapist
Centerwell Home Health
04.2004 - 05.2010
- Provided direct patient care in home settings, assessing patient needs and developing tailored rehabilitation plans to enhance daily living activities and outcomes.
Occupational Therapy Clinical Specialist
Moses Cone Hospital
03.1999 - 04.2004
- Clinically managed occupational therapy services across the hospital venues. Primary focus on program development and individual skill competency and growth.
Sub-Acute Therapy Supervisor
Moses Cone Hospital
01.1996 - 04.1999
- Played a key role in the establishment of the sub-acute unit, followed by ongoing oversight, which included actively participating in hospital initiatives, regulatory audits and driving quality outcomes.
- Served as a multidisciplinary supervisor for the sub-acute unit, managing time-off planning, scheduling, equipment coordination and budget development.
Occupational Therapy Acute Care Team Lead
Moses Cone Hospital
03.1993 - 01.1996
- Comprehensive management of the acute care occupational therapy team, encompassing staff orientation, performance evaluations and scheduling coordination.
- Led the financial management of the occupational therapy team's annual budget, ensuring optimal resource allocation and cost efficiency.
Staff Occupational Therapist
Moses Cone Hospital
02.1991 - 03.1993
- Rotated across various venues and specialties as a staff occupational therapist in a hospital setting, enhancing and diversifying my evaluation and treatment skills through comprehensive hands-on experience
Education
Bachelor of Science - Occupational Therapy
East Carolina University
Greenville, NCSkills
- Expertise in Data Analysis (MyBi, SHP, HCHB Analytics)
- Specialized Knowledge in Home Health Funding Models (PDGM, VBP)
- Understanding Healthcare Regulations
- Extensive Experience with Program Development and execution
- Skilled with Public Speaking and Presentations
- Experienced with Performance Feedback and Conflict Resolution
- Advanced Clinical Reasoning skills
Certification
- NC Occupational Therapy License #1062
- National Board Certification in Occupational Therapy #978478
- Neuro-developmental Technique Approach Certified AH-1430-95
- Vestibular Rehabilitation: A Competency-Based Course (Miami, Fl 2000)
- Silver Touchstone Recipient
- CPR and First Aid Certified
Timeline
Occupational Therapist
Cone Health
01.2025 - Current
Home Health Clinical Operations Strategy Lead
Centerwell Home Health
04.2019 - 08.2024
Director of Rehabilitation
Centerwell Home Health
05.2011 - 04.2019
Safe Strides Team Lead
Centerwell Home Health
04.2010 - 05.2011
Staff Occupational Therapist
Centerwell Home Health
04.2004 - 05.2010
Occupational Therapy Clinical Specialist
Moses Cone Hospital
03.1999 - 04.2004
Sub-Acute Therapy Supervisor
Moses Cone Hospital
01.1996 - 04.1999
Occupational Therapy Acute Care Team Lead
Moses Cone Hospital
03.1993 - 01.1996
Staff Occupational Therapist
Moses Cone Hospital
02.1991 - 03.1993
Bachelor of Science - Occupational Therapy
East Carolina University
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