Nancy Xiong
Chula Vista,CA
Summary
Results-driven Business Operations and Program Management professional with experience leading operational initiatives, workforce programs, and process improvements within complex technical organizations. Proven ability to support leadership decision-making through data analysis, executive reporting, and strategic planning. Experienced in managing procurement processes, coordinating cross-functional teams, and optimizing organizational workflows to improve efficiency and compliance. Brings a strong background in operations management, workforce planning, and business process improvement, combined with prior military leadership experience managing personnel and mission-critical systems. Adept at translating operational data into actionable insights that support organizational performance and scalable growth.
Management professional with proven track record in program analysis and strategic improvement. Known for delivering impactful initiatives that streamline operations and enhance productivity. Brings collaborative approach to teamwork and adaptable mindset to evolving project requirements, ensuring consistent and reliable results. Proficient in project management, data analysis, and stakeholder communication.
Overview
11
11
years of professional experience
Work History
Management & Program Analyst
Naval Information Warfare Center (NIWC) Pacific
12.2024 - Current
- Lead business operations and workforce support for a division of 300+ civilian and military personnel.
- Manage $1M+ in procurement and contract support activities, including vendor coordination, funding execution, and compliance tracking.
- Partner with HR, leadership, and finance teams to improve onboarding, workforce planning, and organizational processes.
- Develop SOPs, process documentation, and employee training to improve efficiency and compliance.
- Produce executive reports, data analysis, and presentations to support leadership decision-making and operational planning.
- Deliver training and guidance to employees on administrative procedures, systems, and organizational processes.
- Produce executive reports, presentations, and data analysis to support leadership decision-making and operational planning.
- Partner with cross-functional stakeholders to streamline business processes and implement organizational process improvements that increase efficiency and compliance.
- Facilitate project teams and working groups to address operational challenges and implement continuous improvement initiatives.
- Produce data-driven insights and presentations for senior leadership to support program performance evaluation and operational planning.
Business Analyst II
Kros-Wise (Contractor at NIWC Pacific)
07.2022 - 12.2024
- Supported HR operations, onboarding workflows, and workforce readiness initiatives for federal technical teams.
- Partnered with leadership to coordinate recruitment actions, awards programs, and workforce planning activities.
- Delivered training and onboarding support to new employees, improving compliance with HR policies and operational procedures.
- Assisted in developing internal documentation, process guidance, and workforce reporting tools to improve organizational efficiency.
Assistant Manager
Ace Parking
01.2022 - 07.2022
- Managed daily operations, payroll coordination, employee scheduling, and staff supervision.
- Trained frontline employees and implemented workflow improvements to enhance service and operational performance.
Administrative Assistant / Property Assistant
Eastern Virginia Law Group PLLC
06.2021 - 12.2021
- Managed daily office operations including document preparation, scheduling, client communication, and administrative coordination.
- Maintained and organized legal documents, court filings, and property records while ensuring accuracy and compliance with legal procedures.
- Supported loan processing and property transactions by collecting and verifying applicant documentation.
- Responded to tenant inquiries and resolved property-related issues in a timely and professional manner.
- Assisted attorneys and legal staff with legal research, case preparation, and document management.
- Maintained property listings and assisted in generating business leads for property management activities.
Customer Service Representative
Omni Financial
02.2020 - 03.2021
- Processed and reviewed loan applications, ensuring documentation completeness prior to underwriting review.
- Conducted background checks and credit report analysis to support loan approval processes.
- Interviewed and evaluated loan applicants while providing professional guidance on financial products.
- Opened new customer accounts and resolved account issues while maintaining high customer service standards.
- Organized workflow processes to improve team efficiency and document management.
- Provided administrative support and assisted with training new employees on operational procedures.
Machinist Mate
United States Navy, USS Kearsarge (LHD-3)
09.2015 - 09.2019
- Supervised and trained personnel while managing operational readiness and equipment maintenance.
- Led teams in high-pressure operational environments while maintaining mission-critical systems.
- Conducted performance evaluations and mentorship to support professional development of junior personnel.
Education
Master of Business Administration (MBA) -
National University
Bachelor of Business Administration - undefined
Arizona State University
Skills
- Program Management
- Operations Management
- Business Process Improvement
- Workforce Planning
- HR Operations
- Procurement & Vendor Coordination
- Data Analysis & Reporting
- Strategic Planning
- Cross-Functional Leadership
- ERP Systems
- Microsoft 365
- SharePoint
- Innovation and creativity
- Organizational development
- Policy analysis
- Business intelligence
Additional Information
Languages: Fluent in Hmong
Additional Information
- Active TS/SCI Security Clearance
- Technical Tools: Navy ERP, HRIS, SharePoint, Microsoft 365, DTS
Timeline
Management & Program Analyst
Naval Information Warfare Center (NIWC) Pacific
12.2024 - Current
Business Analyst II
Kros-Wise (Contractor at NIWC Pacific)
07.2022 - 12.2024
Assistant Manager
Ace Parking
01.2022 - 07.2022
Administrative Assistant / Property Assistant
Eastern Virginia Law Group PLLC
06.2021 - 12.2021
Customer Service Representative
Omni Financial
02.2020 - 03.2021
Machinist Mate
United States Navy, USS Kearsarge (LHD-3)
09.2015 - 09.2019
Bachelor of Business Administration - undefined
Arizona State University
Master of Business Administration (MBA) -
National University