Nancy Xiong
IN-HOME SUPPORT SERVICES
Fresno,California
1
Certification
5
years of professional experience
Dedicated Community Service Professional with 4+ years of experience spanning direct client care, complex care management, and community outreach. Combines hands-on experince as an In-Home Support Care Provider with expertise as a Lead Care Manager (CalAIM) and Community Outreach Coordinator to deliver culturally responsive, whole-person care for Medi-Cal members. Proficient in navigating complex medical, behavioral, and social needs, documenting 10-20 care plans weekly in EHR systems and executing 20-40 outreach contacts monthly. Bilingual in English and Hmong.
Work History
Care Provider
3 Years 2 Months- Implemented individualized care strategies, focusing on mobility assistance and meal preparation, to empower clients in their daily living activities.
- Provided client-centered care with a focus on cultural sensitivity and respect to enhance trust and comfort in caregiving relationships.
- Assessed client well-being and informed family and care team of condition changes to support effective intervention strategies.
Lead Care Manager (Cal AIM)
5 Months- Facilitated collaboration among physical health, mental health, and social service providers to establish a cohesive comprehensive care plan.
- Performed comprehensive home assessments and engaged in community outreach to foster relationships and support.
- Facilitated client transitions of care from hospital or skilled nursing facility to home or alternative settings.
Community Outreach Coordinator II
3 Years 11 Months- Developed and implemented community outreach programs to effectively communicate available services and resources.
- Engaged with community organizations, schools, and service providers to foster partnerships aimed at increasing outreach effectiveness.
- Managed logistics for workshops and events to effectively showcase resources and services available through the organization.
AmeriCorps – Access to Cultural Healthcare Member
11 Months- Delivered culturally responsive outreach and education to underserved and diverse communities, enhancing access to healthcare services.
- Oversaw caseload of 20 participants, enhancing Medicare/Medi-Cal care access and expanding health understanding by program's end.
- Maintained accurate documentation of client interactions and referrals to ensure adherence to program guidelines.
Education
Bachelor of Science - Community Nutrition, Health and Wellness
Skills
Needs assessment & SDOH screening
Care plan development
EHR documentation & HIPAA compliance
Community partnership development
Community engagement & resource navigation
Event coordination
Health education & health literacy
Patient Advocacy & member support
English & Hmong
Certification
- ISI Interpreter & Training Assessment Program Certificate – August 2021
- HIPAA Awareness for Healthcare Providers Certificate – November 2025
- Mandated Reporter for Elder & Dependent Adults Abuse and Neglect Certificate – January 2026
- Mandated Reporter for Child Abuse and Neglect Certificate – March 2026
Timeline
Lead Care Manager (Cal AIM)
THE FRESNO CENTER
01.2026 - 06.2026Read More
Care Provider
IN-HOME SUPPORT SERVICES
06.2023 - CurrentRead More
Community Outreach Coordinator II
THE FRESNO CENTER
07.2022 - 06.2026Read More
AmeriCorps – Access to Cultural Healthcare Member
THE FRESNO CENTER
07.2021 - 06.2022Read More
California State University
Bachelor of Science from Community Nutrition, Health and Wellness
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