Nancy Young
Training and Retention
Phoenix,AZ
Summary
- Certified Integrated Processing Technique Facilitator 2021
- Recruitment and Retention Specialist
- Training/Coaching/Instructor
- Behavioral and Mental Health Assistant
- In-home care for the elderly
- Program coordinator for people with Down syndrome
- Training Coordinator for over 600 employees of diverse backgrounds
- Aided women with substance abuse issues in sustainable recovery and building strong families
- Well qualified in customer service with proven client relations skills
- Volunteer leader of a women's educational organization for 6 years.
Overview
1
1
Certification
Work History
CAREGIVER / WEEKEND SCHEDULER / RECRUITMENT TRAINING AND RETENTION SPECIALIST
Visiting Angels
- Providing advanced non-medical care for the elderly
- Performing all ADL’s for clients with diverse diagnosis
- Providing on call scheduling for AZ, MN and TX
- Creating valued and lasting relationships with new caregivers to promote longevity in employment with Visiting Angels
- Training and ongoing coaching in eRSP, ADP, ADL’s, suggesting options for dealing with client behaviors and diagnosis
- Providing ongoing skills training in-office and one on one training for caregivers in client’s homes
- Supervisory retention visits, taking the opportunity to check on caregivers and coach in areas needed
- Logging, notifying, and coaching concerning neglected caregiver expectations
- Preparing and informing caregivers and community liaisons of recognition and appreciation awards and client loyalty awards
- Responsible for updating all credentials
- Preparing and giving schedulers annual performance reviews
- Preparing wage adjustments, PTO, and bonus for schedulers and accounting
- Creating and updating various retention, bonus, weekly caregiver max hours and credentials reports
- Create and continual updating of excel reports to log, track and analyze caregiver onboarding and retention trends, bonuses, credentials, weekly hours, wages, birthdays, caregiver anniversary dates
- Update caregiver profiles and availability
- Perform background and drug screening, analyze results, determine eligibility for hire
- Introducing caregiver on first shift to new client
- Assist in recruitment and onboarding process, recruiting, and onboarding 49% more than other offices
- Assist with Intakes, listening to the needs of potential clients, explaining services and pricing
- Confirming information to clients and community liaisons
- Assist in scheduling caregivers in all areas of Phoenix Valley when needed
- Trained new employees in recruitment and community relations specialist positions
- Assist clients with requests and inform schedulers and community liaisons
- Fill-in as a caregiver when and where needed and report special needs of clients to schedulers and community liaisons
- Prepare and send caregiver and client profiles and pictures to media specialists
- Prepare birthday, anniversary condolence cards and shop for and prepare onboarding gift bags
ASSISTANT
Jasmer Health
- Assisted provider with patients in medical assistant duties, scheduling, administered injections, blood draws, prepared lab work, analyzed returned test results and presented to the provider for consultation
- Proficiently used excel and word to create and update in-office forms., trained new employees in all areas of the clinic.
CAREGIVER
Visiting Angels
- Enjoyed connecting with elderly individuals and couples of diverse backgrounds and diagnoses
- Situational diversity ranging from assisting individuals with daily living skills, couples with multiple diagnoses, end-of-life support for individuals and family members
- Received promotion to weekend on-call 3 weeks after hire date
- Received employee of the week award
PROGRAM COORDINATOR/SITE COORDINATOR
GiGi's Playhouse Down Syndrome Achievement Center
- Created and implemented new and existing programs for people with Down syndrome
- Coordinated participants and volunteers in 14 programs
- Led and taught life-skill building programs
- Developed spreadsheets and recorded: participant progress, monthly program lesson plans, program participation, volunteer coordination, supply lists, inventory, etc
- Presented and coordinated orientations to new parents and volunteers
- Facilitated monthly training for new and existing program leads and volunteers
- Liaison between board members, volunteers, parents and participants
- Organized specific committees - literacy, tutors, events, and outreach
- Conducted facility tours.
ASSISTANT FAMILY SPECIALIST
Center for Hope
- Transitional housing program for pregnant mothers of diverse professional, ethnic, and economical backgrounds dealing with substance abuse
- Year-long program focusing on recovery, family therapy, job skills and social skills
- Assisted in childcare, interacting with mothers as they transitioned from classes and therapy sessions giving advice in childcare and life skills
- Facilitated parent/child relation’s class
- Taught mothering skills, preschool children academics, social and life skills.
HR SPECIALIST / TRAINING COORDINATOR
Levolor
- Prepared and presented new hire packets for 400 employees of diverse professional, ethnic, and economical backgrounds
- Assisted employees on benefit decisions
- Trained and educated new employees on health and safety issues
- Assured policies and procedures complied with regulation
- Amended policies and procedures as required
- Spearheaded the implementation of SAP training
- Received award for outstanding performance in implementation
- Coordinated intense training and simulation for 250 employees, 12 in-house instructors, and several specialized instructors from around the country
- Assisted instructors with computer program troubleshooting
- Worked with a committee on issue resolutions pertaining to computer systems, training environment, scheduling of classes, and ordering training materials.
Education
Bachelor of Science Psychology -
University of Phoenix
Salt Lake City, Utah01.2013
Skills
- Self-directed, self-motivated, goal oriented
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, 65WPM
- Excellent Work in SAP Implementation Award
- Recognition of Exemplary Work and Dedication Award
- HIPAA Compliance
Certification
- Certified Integrated Processing Technique Facilitator 2022
- Phlebotomy Technician-2019
- Mental Health First Aid Certified-2018
- Youth Mental Health First Aid Certified-2018
- Domestic Violence Victim Assistance -2017
- Special Olympics Coach-2012
- AZ Wins Training with Special Needs-2008
Timeline
CAREGIVER / WEEKEND SCHEDULER / RECRUITMENT TRAINING AND RETENTION SPECIALIST
Visiting Angels
ASSISTANT
Jasmer Health
CAREGIVER
Visiting Angels
PROGRAM COORDINATOR/SITE COORDINATOR
GiGi's Playhouse Down Syndrome Achievement Center
ASSISTANT FAMILY SPECIALIST
Center for Hope
HR SPECIALIST / TRAINING COORDINATOR
Levolor
Bachelor of Science Psychology -
University of Phoenix