NANCY ZAMBRANO
Chicago
Summary
Motivated and detail-oriented professional with extensive experience in community engagement, workforce development, and program management. Seeking an opportunity with a growing organization where I can leverage my leadership, client service, and administrative skills to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Manager of Community Partnerships
Centers for New Horizons
Chicago
01.2019 - 01.2026
- Promoted from Area Manager to Manager of Community Partnerships
- Managed and oversaw six contracts: TJ, EPP, Reentry, Provider Services, Victim Services, and Lead Poisoning Prevention
- Supervised and coached a team of five staff members, improving workflow and productivity
- Built and maintained partnerships with community organizations, employers, and stakeholders
- Organized and led community events, including expungement workshops and hiring fairs
- Conducted client assessments to evaluate employment readiness and barriers
- Monitored client progress and ensured accurate documentation and reporting
- Collaborated with chambers of commerce, educational institutions, and employers to expand job opportunities
Employment Specialist
Centers for New Horizons
Chicago
01.2014 - 01.2019
- Promoted from Business Service Representative to Employment Specialist
- Provided career counseling, job placement, and referral services to clients with employment barriers
- Developed individualized employment plans based on client assessments
- Served as liaison between employers and clients to secure job placements
- Maintained detailed case notes and tracked client progress
Business Service Representative
Centers for New Horizons
Chicago
01.2014 - 12.2014
- Assisted clients with job placement and workforce readiness
- Developed relationships with employers and secured hiring opportunities
- Conducted outreach, job fairs, and employment workshops
- Met and exceeded monthly placement goals
Education
Bachelor of Arts - Criminal Justice
Lewis University
Romeoville, ILSkills
- Microsoft Office Suite
- Typing
- Spanish
- Verbal Communication
- Written Communication
- Time Management
- Decision Making
- Salesforce
- WVS
- ECM Databases
- Leadership
- Team Collaboration
- Staff Development
- Multitasking
- Adaptability
Timeline
Manager of Community Partnerships
Centers for New Horizons
01.2019 - 01.2026
Employment Specialist
Centers for New Horizons
01.2014 - 01.2019
Business Service Representative
Centers for New Horizons
01.2014 - 12.2014
Bachelor of Arts - Criminal Justice
Lewis University