Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Nancy Zatarain

Nancy Zatarain

San Antonio

Summary

Pharmacy Technician with over 30 years of experience in medication dispensing, rx entry, call center and known for fostering teamwork and enhancing patient care. Demonstrates expertise in training development and team leadership, significantly improving customer satisfaction and operational efficiency. Committed to continuous improvement and delivering a supportive, customer-centered service environment.

Overview

33
33
years of professional experience

Work History

Pharmacy Technician-Front End Ops Supervisor

CVS Health
02.1991 - 01.2024
  • Oversee front-end operations to enhance customer satisfaction and streamline processes.
  • Implemented strategies that improved efficiency.
  • Trained and supported team members, fostering a collaborative work environment.
  • Resolved customer issues promptly, ensuring a positive phone experience.
  • Fostered a team-centric culture by mentoring staff, which enhanced employee engagement . Elevated customer satisfaction and improving phone efficiency.
  • Coordinated training programs for team members, fostering a supportive atmosphere that enhanced customer service.
  • Reviewed customer feedback to optimize service protocols, leading to noticeable improvements in customer experience ratings.

Education

Pharmacy Technician Certification -

San Antonio Medical and Dental

Skills

  • Experienced team leader
  • Training Development
  • User engagement strategies
  • Quality control management
  • Efficiency enhancement

Hobbies and Interests

I enjoy hiking and dancing with my husband and working out.

Timeline

Pharmacy Technician-Front End Ops Supervisor

CVS Health
02.1991 - 01.2024

Pharmacy Technician Certification -

San Antonio Medical and Dental

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