Matthew Martin
North Liberty
Summary
Experienced patient representative who excels in assisting patients with all needs including but not limited to scheduling and financial questions. Well versed in managing and coordinating provider schedules, HIPAA privacy policies, verifying insurance eligibility and working in a fast paced healthcare environment.
Overview
11
11
years of professional experience
Work History
Front Desk Team Lead
Family & Sport Chiropractic
03.2023 - Current
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Managing flow of front desk operations, incoming phone calls and generating new patient leads.
- Assisted in staff recruitment, training, and scheduling to ensure optimal team performance and coverage during peak hours.
- Coordinated with various insurance agencies regarding patients' eligibility and benefits.
- Maintained a professional and welcoming lobby environment, contributing to positive first impressions for guests.
- Developed strong relationships with repeat patients, leading to increased return visits and positive reviews.
Patient Experience Representative
MediRevv
01.2019 - 11.2022
- Answered patient assistance calls, assessed needs and offered qualified support.
- Took appropriate action on accounts in a timely manner while upholding a high level of accuracy.
- Maintaining effective communication with assigned client contacts regarding issues related to assigned accountabilities.
- Assisted patients with insurance questions as well as offered assistance in making payments and creating payment plans.
- Placed outbound courtesy calls to assist patients in updating account information and keeping accounts current.
- Assisted in completing HIPAA checks on outbound patient correspondence.
General Manager
Subway
03.2018 - 01.2019
- Responsible for maintaining excellent customer service.
- In charge of hiring, firing, training and scheduling staff.
- Controlled both labor and food costs.
- Weekly inventory procedures, as well as ordering all product.
- Local marketing.
General Manager
Zombie Burger + Shake Lab Coral Ridge Mall
11.2016 - 02.2018
- Responsible for providing best in class customer service.
- Scheduled and managed a staff of up to twenty five employees.
- Controlled labor costs and cost of goods.
- Nightly and weekly inventory procedures.
- Placed any and all orders for food and small ware.
- Assisted marketing team with promotions and specials.
General Manager
Which Wich Superior Sandwiches
05.2016 - 01.2016
- Responsible for maintaining excellent customer service.
- Hiring and training all staff members, as well as all scheduling needs.
- Weekly food orders and inventory procedures.
Assistant Manager
Brueggers Bagels
02.2013 - 04.2016
- Responsible for providing highest level of customer service.
- Duties included driving sales and catering, training, placing and receiving orders, nightly and weekly inventory.
- Successfully opened a co-branded concept that has increased customer retention and sales by about 40%.
Education
Associate of Arts - General education
Kirkwood Community College
Iowa City, IA2011
Skills
- Experienced team leader
- Customer service expert
- Creative problem solver
- Training specialist
- Exceptional communication skills
- Quick learner
- Strong client relations
- MS Windows proficient
- Gathering Information From Patients
- Resolving Problems
- Database Search and Data Entry Skills
- Quality Standards and Protocols
Timeline
Front Desk Team Lead
Family & Sport Chiropractic
03.2023 - Current
Patient Experience Representative
MediRevv
01.2019 - 11.2022
General Manager
Subway
03.2018 - 01.2019
General Manager
Zombie Burger + Shake Lab Coral Ridge Mall
11.2016 - 02.2018
General Manager
Which Wich Superior Sandwiches
05.2016 - 01.2016
Assistant Manager
Brueggers Bagels
02.2013 - 04.2016
Associate of Arts - General education
Kirkwood Community College
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