NANCY DIAZ
Bakersfield,CA
Summary
Dynamic Office Manager with five years of experience in managing a large range of administrative, technical, and executive support tasks. Constantly looks for opportunities to streamline operations and assist the management team in special initiatives. Recognized for resolving problems and providing creative solutions. Motivated team leader and office management professional, skilled in building relationships with office team members and all levels of the management team. Train and mentor staff in job functions. Evaluate performance and assist team members in improving performance. Diligent Front End Manager with excellent communication and people skills. Resourceful problem solver, providing required resources to maximize efficiency and customer service. Excellent organizational and multitasking skills.
Overview
6
6
years of professional experience
Work History
Case Assistant
Navarro Legal Services
Bakersfield, CA
05.2020 - 10.2020
- Helped clients complete forms and provided documentation to acquire visas, green cards, and other associated documents
- Collected online legal and non-legal data to support cases assigned
- Exhibited exemplary client focus by responding promptly to phone and email requests
- Supported operations with consistent maintenance and updates of corporate files and records
- Utilized company's filing system by scanning hard copy documents
- Established effective document management policies to maintain secure, legal, and efficiently accessed content
- Optimized automatic data capture strategies to increase efficiency in handling imported digital documents
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Answered telephone calls to provide information, take messages and set up appointments
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
Office Manager
Phoenix Tax Group
Bakersfield, CA
12.2019 - 05.2020
- Evaluated customer issues and complaints and developed amicable solutions
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance
- Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen
- Oversaw all aspects of office management, including HR functions, file management, and office inventory
- Helped drive a [Number]% increase in customer satisfaction over the previous year based on customer surveys
- Supervised front end associates in fast-paced and demanding environment.
General Manager
Sunset Equity - Brundage Partners LLC
Bakersfield, CA
08.2019 - 12.2019
- Rent Spaces & Collect Rents from Brundage Swapmeet and Brundage Partners LLC
- (Shoping Center)
- Maintained an onsite presence to ensure the operations team met all company operational standards
- Ordered, organized and tracked the use of the department's supplies
- Organized and maintained facility space to keep everything in good working order for expected needs
- Prepared reports highlighting important information such as daily assistance of the vendors and daily reports of any maintenance or any security issues
- Supported advertising operations by completing assignments with strong focus on quality and performance
- Reviewed activities regularly to identify opportunities for improvement
- Filed records to keep system efficient and information organized
- Satisfied customers every day with fast, friendly, and knowledgeable support for costumer services needs.
Property Manager
I.E. Property Management
Bakersfield, CA
03.2015 - 07.2019
- Rent Aparments and Houses, Collect Rents, Prepare Evictions
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs
- Worked with qualified repairers to keep properties and grounds up to modern standards
- Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws
- Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families
- Oversaw the total operation, maintenance and administration of a Aparment
- Complex property with 40 units
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Prepared reports highlighting important information such as work oprders and maintenence reports
- Met targets consistently by working hard and with strong attention to detail
- Worked with managers to address problems such as Evictions and Court
- Appearing.
Customer service, Administrative support Operations management
- Patient billing support Project management
- Event and meeting planning Database entry
- Scanning and copying Document scanning
- Records administration Telephone reception
- Leadership and supervision Office management
Education
High School Diploma -
California State University - Bakersfield
06.2022
Bakersfield College
Canyon Hills Bible College
Bakersfield Adult School
Idependence High School
Education and Training
other,other
Languages
Spanish
Timeline
Case Assistant
Navarro Legal Services
05.2020 - 10.2020
Office Manager
Phoenix Tax Group
12.2019 - 05.2020
General Manager
Sunset Equity - Brundage Partners LLC
08.2019 - 12.2019
Property Manager
I.E. Property Management
03.2015 - 07.2019
Customer service, Administrative support Operations management
High School Diploma -
California State University - Bakersfield
Bakersfield College
Canyon Hills Bible College
Bakersfield Adult School
Idependence High School