Janel Donald
Central,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Assistant
Navajo Nation Department For Self Reliance
01.2020 - 08.2021
- Screen/Verify if Family is eligible to receive temporary cash assistance, receive/assist customers with application process, Inform customers of required documents, federal guidelines, and program requirements and responsibilities
- Collect/Copy documents, Answer/Assist/Refer Phone Calls, Log/Distribute incoming/Outgoing Mai
- Application into Tribal Assistance System which include demographics of entire family applying for assistance
Order Processor/Warehouse Assistant
Making Believe
04.2019 - 05.2019
- Prepared shipments for postage through careful packing, sealing and labeling of material.
- Checked inventory records to determine availability of requested merchandise.
- Processed customer orders in line with established policies and procedures
Data Entry Clerk
MDS
01.2019 - 03.2019
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Located and corrected data entry errors with thorough verification method.
- Updated and maintained customer information, documents and records
- Scanned documents and saved in database to keep records of essential organizational information.
Account Representative
CONSULMED
11.2016 - 07.2018
- Gained Experience in medical billing including filing claims, refund requests, re-filing rejected claims, completing appeals, and adjusting under or overpayments
- Stayed up to date with insurance requirements, along with patient financial responsibilities, and managed care plans
- Analyzed accounts for delinquencies and other ongoing issues.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Technical Support Specialist
Intermountain Staffing, H&R Block
01.2016 - 04.2016
- Verified with a tax professional that the technical issue was resolved.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Recorded and maintained relevant notes for each client and work order.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Clerical Assistant
Intermountain Staffing, MDS
10.2015 - 12.2015
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
- Provided clerical support, addressing routine, and special requirements.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
Office Of Youth Devel, KAYENTA FAMILY CHIROPRACTIC
07.2010 - 07.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Workforce ARRA Program, KAYENTA FAMILY CHIROPRACTIC
09.2009 - 01.2010
- Maintain inventories and supplies
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Diploma - General Literature
Monument Valley High School
Salt Lake Community College
Salt Lake City, UTCertificate - Certified Remote Work Professional
Utah State University
Logan, UT10.2024
Skills
Teamwork and Collaboration
Adaptability and Flexibility
Client Confidentiality
Appointment Scheduling
Goal Setting
Workload Management
Case File Management
Certification
- Scanning/Imaging Training - 5/5/2021
- Compliance In Service Training - 7/13/2021
- Appeal & Due Process In Service Training - 6/28/2021
- Sexual Harassment Awareness Training - 10/20/2021
- FEMA Training - 3/12/2020
- Defensive Driving Training - 2/18/2020
Timeline
Case Assistant
Navajo Nation Department For Self Reliance
01.2020 - 08.2021
Order Processor/Warehouse Assistant
Making Believe
04.2019 - 05.2019
Data Entry Clerk
MDS
01.2019 - 03.2019
Account Representative
CONSULMED
11.2016 - 07.2018
Technical Support Specialist
Intermountain Staffing, H&R Block
01.2016 - 04.2016
Clerical Assistant
Intermountain Staffing, MDS
10.2015 - 12.2015
Receptionist
Office Of Youth Devel, KAYENTA FAMILY CHIROPRACTIC
07.2010 - 07.2010
Receptionist
Workforce ARRA Program, KAYENTA FAMILY CHIROPRACTIC
09.2009 - 01.2010
- Scanning/Imaging Training - 5/5/2021
- Compliance In Service Training - 7/13/2021
- Appeal & Due Process In Service Training - 6/28/2021
- Sexual Harassment Awareness Training - 10/20/2021
- FEMA Training - 3/12/2020
- Defensive Driving Training - 2/18/2020
Diploma - General Literature
Monument Valley High School
Salt Lake Community College
Certificate - Certified Remote Work Professional
Utah State University
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