Micah Harlow
Central,UT
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at TopGolf. Skilled in effective communication and organizational abilities, adept at resolving discrepancies and training teams for peak performance. Achieved significant improvement in service quality and operational efficiency, demonstrating a keen ability to address customer needs promptly.
Overview
3
3
years of professional experience
Work History
Bay Host
TopGolf
03.2023 - Current
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Shift Lead
Tropical Smoothie Cafe
03.2021 - 04.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Criminal Justice -
Clemson University
Clemson, SC05.2027
Skills
- Customer Service
- Organizational Skills
- Active Listening
- Effective Communication
Timeline
Bay Host
TopGolf
03.2023 - Current
Shift Lead
Tropical Smoothie Cafe
03.2021 - 04.2024
Criminal Justice -
Clemson University
Similar Profiles
Christian D. HancockChristian D. Hancock
Facilities Maintenance Team Lead at TopGolfFacilities Maintenance Team Lead at TopGolf
Victor NajeraVictor Najera
Maintenance Technician (Team Lead) at TopGolfMaintenance Technician (Team Lead) at TopGolf
RYNE PETER GRAYRYNE PETER GRAY
Dishwasher at TopGolfDishwasher at TopGolf
Andrew BondarenkoAndrew Bondarenko
Food Runner at TopGolfFood Runner at TopGolf
Clinton JohnsonClinton Johnson
Maintenance Electrician at Halliday Public SchoolsMaintenance Electrician at Halliday Public Schools