Morgen Camp
TopGolf
TRENTON,NJ
2
Languages
9
years of professional experience
Detail-oriented Front Desk Receptionist with proven experience in customer service and administrative support. Skilled in calendar management, scheduling, data entry, and database administration. Demonstrates strong multitasking and time management abilities while effectively resolving customer issues.
Work History
Bay Host
9 Months- Provided exceptional guest service while managing bay assignments and ensuring customer satisfaction.
- Coordinated with kitchen and bar staff to deliver timely food and beverage orders to guests.
- Maintained cleanliness and organization of assigned bays, enhancing overall guest experience.
- Monitored equipment functionality, reporting issues promptly to ensure safety and efficiency.
Front Desk Receptionist
2 Years 8 Months- Greeted guests at front desk, facilitating check-in process while fostering a welcoming atmosphere.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer issues promptly and escalated to supervisor when necessary to ensure swift resolution.
- Processed room deposits and payments at front desk to ensure accurate transactions.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed all tasks in compliance with company policies and procedures.
Shift Manager/Key Holder
1 Year 5 Months- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted cash registers at shift end to ensure accurate financial reporting. and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items, and maintain store appearance during shifts.
- Assisted with scheduling, interviewing, and administrative tasks to enhance store operations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed professional relationships to improve retention of key customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and facilitated skill development exercises.
- Counted registers and cleaned and secured shop at end of shift.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Checked building to confirm maintenance and cleaning met code and regulations.
Education
- Honor Roll Student
- Competitive Cheerleading
- Criminal Justice
Skills
Office administration
Guest relations
Customer interaction
Staff Management
Customer service
Telephone etiquette
Communication skills
Quick learner
Punctuality
Languages
English
Spanish - Not Fluent
Interests
PTA Vice President
Crafting
Music
Sudoku
Traveling
Sports
Cooking
Gardening
Yoga
Reading
Photography
Timeline
Bay Host
TopGolf
11.2025 - CurrentRead More
Front Desk Receptionist
The Mansion On Main Street
08.2019 - 04.2022Read More
Shift Manager/Key Holder
Outback Steakhouse
11.2017 - 04.2019Read More
Rowan College at Burlington County
from Criminal Justice
Read More
Cherokee High School
Read More