Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Shaine Sanders

5600 Richmanor Terrace, Upper Marlboro,MD

Summary

A Anthropology major for Bachelor of Science and a junior at the University of Maryland, College Park. With 4+ years of support services experience, routine demonstration of the ability to lead teams, identifying process gaps, recommending corrective actions, developing strategic communications, fostering partnerships with managers and colleagues and achieving customer satisfaction. Seeking an opportunity to gain experience in which my current skills may be utilized, as well as further my academic and professional development.

Overview

5
5
years of professional experience

Work History

Bay Host

Top Golf
Oxon Hill, MD
06.2023 - Current
  • Greeted guests to promote positive, memorable experiences.
  • Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
  • Provided exceptional service to high volume of daily customers.

FULFILLMENT ASSOCIATE

Target
Waldorf, MD
09.2020 - Current
  • Responsible for fulfilling guest online and pick-up orders in accordance with Target's established productivity standards
  • Using best practices, stock merchandise for guest purchase
  • Regularly communicate efficiencies (i.e
  • Completion rates) and inefficiencies (i.e
  • Low supplies) to Fulfillment Team Leaders
  • Routinely demonstrate excellent customer support by greeting all guests and leveraging appropriate escalation tools to solve process and/or guest issues.

COMMUNITY ASSISTANT

Department of Resident Life
College Park, MD
08.2021 - 12.2023
  • Served a 24-hour service desks for resident halls on campus
  • Used a computer system to obtain student housing information
  • Organized and logged packages while maintaining the customer service standards, and building community with residents.

TEAM MEMBER

Turning Natural Juice Bar, DC
Washington, DC
12.2018 - 08.2019
  • Maintained a fresh and appealing presentation for customers by ensuring cases, shelves, and displays were clean, orderly and stocked appropriately
  • Operated cash register, payment apps, store equipment and served products to customers
  • Assisted senior team members with evening closing procedures to include counting daily revenue and inventory control in preparation for the following business day.

Education

Bachelor of Science - Cultural Anthropology

University of Maryland
College Park, MD
05.2025

Skills

  • MS Windows
  • MAC OS
  • MS Office Suite (Word, Excel, and PowerPoint)
  • Adobe Acrobat Pro
  • Adobe InDesign
  • Adobe Illustrator
  • Google Earth Pro
  • Google Drive
  • ARC GIS
  • Heavy Lifting
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication

Affiliations

  • National Academy of Finance – Member, 2019-2020 KCP
  • School Store – Customer Service Manager, 2019- 2020
  • KCP Student Government Association – Member, 2017- 2020
  • Maryland Manzar- Dance Member, 2023- Current

Accomplishments

  • Exelon Corporation STEM Innovation and Leadership Academy at University of Maryland College Park, 2018
  • Columbia Girls in STEM Initiative at Columbia University, 2019
  • Community Assistant of The Year, 2022-2023
  • Maryland Manzar, 1st Place In Bloomington Ki Badtameezi, 2024

References

Available upon request

Timeline

Bay Host

Top Golf
06.2023 - Current

COMMUNITY ASSISTANT

Department of Resident Life
08.2021 - 12.2023

FULFILLMENT ASSOCIATE

Target
09.2020 - Current

TEAM MEMBER

Turning Natural Juice Bar, DC
12.2018 - 08.2019

Bachelor of Science - Cultural Anthropology

University of Maryland

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Shaine Sanders