Chally Sem
San Jose,CA
Summary
Results-oriented Business Development Representative known for efficiency and productivity in completing tasks. Skilled in CRM management, market research, strategic planning, and lead creation. Strive for excellence in relationship-building, communication, and negotiation to create partnerships and promote growth. Devoted to using these abilities in a dynamic sales environment to achieve group objectives and improve customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bay Host
Topgolf San Jose
San Jose
07.2022 - 01.2024
- Collaborated with team members to address challenges, reducing guest complaints by 20% in six months.
- Provided coaching to team members, achieving a 15% increase in customer service scores based on guest feedback.
- Participated in team meetings to enhance operational efficiency, leading to a 25% increase in team productivity in one quarter.
Server
Olive Garden San Jose
San Jose
10.2018 - 05.2020
- Managed inquiries and resolved complaints, maintaining a 90% customer satisfaction score based on surveys.
- Utilized upselling training, resulting in a 20% increase in average check size for trained staff.
- Facilitated kitchen-to-server communication, reducing order errors by 95%.
Education
Bachelor of Science - Management Information System
San Jose State University
05.2024
Skills
- Microsoft Office Suite (Excel, Word, Outlook)
- Sales Outreach & Communication
- Market Research and Targeting
- CRM Software (Salesforce)
- Product Knowledge
- Collaborative
- Performance-Driven Mindset
- Continuous Learner/Adaptability
Accomplishments
- Designed visual dashboards and graphs through Salesforce.
- Improved a B2B company's processes through digital innovation/transformation.
Certification
- Introduction to Customer Relationship Management (2024)
- Introduction to Sales Management (2024)
Timeline
Bay Host
Topgolf San Jose
07.2022 - 01.2024
Server
Olive Garden San Jose
10.2018 - 05.2020
Bachelor of Science - Management Information System
San Jose State University
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