Hamda Farah
San Diego,CA
Summary
Results-driven healthcare and operations professional with extensive experience in behavioral health administration, home care management, logistics coordination, fitness operations, and patient support services. Skilled in office administration, regulatory compliance, staff leadership, and operational optimization. Proven ability to manage multi-site programs, conduct audits, improve workflows, and ensure high-quality service delivery across healthcare and customer-facing environments. Strong communicator with the ability to multitask effectively in fast-paced, deadline-driven settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Technician (BT)
Amergis Healthcare Staffing
San Diego, CA
11.2025 - Current
- Provide 1:1 behavioral support in school settings using individualized behavior intervention plans (BIPs)
- Maintain accurate daily documentation and behavioral data tracking for clinical evaluation
- Collaborate with teachers and support staff to ensure consistent care delivery
- Support student engagement, transitions, and social skill development
Operations Manager
Care 7 Transportation
San Diego, CA
08.2025 - 12.2025
- Oversaw daily operations, staffing, scheduling, front desk management and member services and workflow efficiency
- Ensured compliance with internal policies and operational procedures
- Resolved service disruptions and maintained quality standards under deadlines
- Coordinated communication between departments to improve service delivery
- Ensured facility cleanliness, safety standards, and compliance with company policies
- Worked in a fast-paced environment requiring strong multitasking and communication skills
- Resolved customer concerns professionally to ensure satisfaction and retention
Account Manager / Administrator
Alpha Recovery Home Care
Phoenix, AZ
07.2022 - 07.2025
- Managed front office operations, patient admissions, treatment planning, and discharge coordination
- Ensured regulatory compliance through audits, documentation reviews, and corrective action plans
- Supervised staff scheduling, onboarding, training, and performance management
- Coordinated client communication and maintained high-quality service delivery
- Supported financial oversight, budgeting, and reporting in collaboration with CPA
- Developed marketing and outreach strategies to expand client base
Dispatcher / Logistics Coordinator
Ridgid Box LLC
San Diego, CA
03.2023 - 03.2025
- Coordinated transportation logistics, scheduling, and shipment tracking
- Managed client communication and resolved service delays and issues
- Maintained compliance with DOT/FMCSA regulations and documentation standards
- Monitored performance metrics to improve efficiency and reduce costs
Licensed Childcare Provider
Home Daycare
San Diego, CA
05.2015 - 12.2021
- Operated licensed childcare facility ensuring compliance with state regulations
- Managed administrative operations, scheduling, and parent communication
- Developed structured programs supporting child development and safety
Certified Nursing Assistant (CNA)
Royal Home Facility
San Diego, CA
03.2018 - 07.2019
- Provided direct patient care including mobility support, hygiene, and monitoring
- Assisted with documentation and care coordination with healthcare teams
- Supported patients in hospice, dementia, and behavioral health settings
Caregiver
Meridian Home Care
San Diego, CA
03.2015 - 12.2018
- Provided compassionate, hands-on care to patients in hospice and home care settings, supporting individuals with daily living activities and comfort needs.
- Assisted with personal care including bathing, grooming, feeding, toileting, and mobility support.
- Safely operated Hoyer lifts and other transfer equipment to reposition and transport patients with limited mobility.
- Monitored patient conditions, provided companionship, and ensured emotional support for clients and families.
- Followed care plans, maintained a safe environment, and communicated changes in patient status to supervising nurses and healthcare staff.
Education
Bachelor of Science - Healthcare Administration
Liberty University
01.2027
Associate Degree - Biology (Allied Health)
San Diego Mesa College
01.2019
Skills
- Healthcare & Office Administration
- Operations & Facility Management
- Patient Admissions, Coordination & Discharge Planning
- Staff Scheduling, Training & Supervision
- Customer Service & Client Relations
- Regulatory Compliance (HIPAA, State Licensing, CMS Basics)
- Audit Preparation & Quality Improvement
- Medical Documentation & Data Accuracy
- Logistics, Dispatch & Workflow Coordination
- Microsoft Office (Excel, Word, Outlook)
- EMR Systems & Data Tracking Tools
- Multitasking in High-Volume Environments
- Behavioral Health Administration & Compliance
- Childcare & Early Childhood Education
- Healthcare Support & Patient Care
- Staff Leadership, Scheduling & Training
- Treatment & Discharge Planning
- Policy Development & Enforcement
- Audit Preparation & Corrective Action Plans
- Client Relations & Family Engagement
- Logistics, Dispatching & Route Optimization
- Sales, Marketing & Networking
- Financial Management & CPA Collaboration
- Conflict Resolution & Problem-Solving
- Fluent in English, Somali, Some Arabic comprehension
- Microsoft Office Suite (Excel, Word, Outlook)
- EMR Systems & Healthcare Data Platforms
- Scheduling, Dispatch & Operations Software
- Reporting & Documentation Tools
Certification
- Anatomy & Physiology
- Microbiology
- First Aid
- Behavioral Health License – Valid 2022-07 – 2025-07
- Associate’s Degree in Biology – Allied Health | San Diego Mesa College | July 2019
- Licensed Nursing Assistant – San Diego, CA | Summer 2018 - July-2020
- Licensed Childcare Provider – San Diego, CA | September 2015 - December 2020
- Behavioral Health License
- Certified Nursing Assistant (CNA) License
- First Aid & CPR Certification
- Crisis Management & Crisis Communication Training
- HIPAA Privacy & Healthcare Compliance Training
- Healthcare Administration & Documentation Systems
- Telehealth & Interprofessional Care Training
- Project Management Training
- Billing & Medical Necessity Fundamentals
- Insurance & Healthcare Law Training
- Certified Cloud Security Professional (CCSP – Units 1–6)
- IBM Product Manager Certification
- NASM Personal Fitness Trainer Certification
- ABA Behavior Technician Fundamentals
- Construction Management Training
- Business English
LANGUAGES
English (Fluent)
Somali (Fluent)
Arabic (Basic)
Timeline
Behavior Technician (BT)
Amergis Healthcare Staffing
11.2025 - Current
Operations Manager
Care 7 Transportation
08.2025 - 12.2025
Dispatcher / Logistics Coordinator
Ridgid Box LLC
03.2023 - 03.2025
Account Manager / Administrator
Alpha Recovery Home Care
07.2022 - 07.2025
Certified Nursing Assistant (CNA)
Royal Home Facility
03.2018 - 07.2019
Licensed Childcare Provider
Home Daycare
05.2015 - 12.2021
Caregiver
Meridian Home Care
03.2015 - 12.2018
Associate Degree - Biology (Allied Health)
San Diego Mesa College
Bachelor of Science - Healthcare Administration
Liberty University