Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Behavior Technician (BT)
AVANZA, INC.
Bakersfield, CA
10.2024 - 08.2025
Implemented behavior intervention plans for clients with developmental disabilities.
Collaborated with children with ASD to foster healthy relationships and habits while implementing behavior strategies developed with a BCBA.
Conducted one-on-one therapy sessions to support skill development and behavior management.
Collaborated with families to reinforce therapeutic strategies at home.
DSP (Direct Support Professional)
Aimes Consulting/ Aimes Homes / As One, Inc.
Bakersfield, CA
03.2024 - 10.2024
Supported individuals with disabilities in daily activities, enhancing their independence and quality of life
Developed and implemented personalized care plans, aligning with individual needs and goals to promote effective support
Monitored behavior patterns of individuals to identify any signs of distress or changes in mental health status
Monitored behavior patterns to identify signs of distress or changes in mental health, facilitating timely interventions
Collaborated with healthcare professionals to develop comprehensive care plans for each individual's unique needs
Caregiver
Private Party
Yucaipa
07.2020 - 07.2023
Provided attentive in-home care including bathing, cooking, and companionship for an elderly individual
Provided consistent emotional support to clients during challenging times. with a positive and outgoing attitude
Administered medications according to prescribed schedules and guidelines.
Communicated effectively with family members regarding client progress.
Maintained a clean and safe environment for clients at home.
Documented care plans and daily activities for accurate record-keeping.
Coordinated transportation for medical appointments and social outings.
Back of House Team Member
A&W Restaurants
07.2020 - 05.2022
Prepared food items according to A&W's recipes and quality standards.
Managed maintenance and processed customer transactions to support smooth store operations
Unloaded delivery trucks and organized inventory to ensure efficient stock management
Stocked ingredients and supplies to support uninterrupted kitchen operations.
Operated kitchen equipment safely and effectively during peak hours to maintain service quality
Supported store operations by managing maintenance and processing customer transactions
Shift Manager in Training
Del Taco
Loma Linda, California
02.2018 - 07.2020
Led and supervised staff to ensure efficient operations
Trained new staff on food preparation and customer service standards.
Prepared meals in a fast-paced kitchen environment. and order taking to deliver quality service
Resolved customer complaints promptly to enhance satisfaction and loyalty.
Assisted in scheduling staff shifts to meet operational demands.
Supported shift planning to align with operational needs. staff shifts to meet operational demands.
Oversaw accounting and cash management to maintain accuracy
Collaborated with management on promotional campaigns and store initiatives.
Coaching
Upward Sports
Highland, CA
01.2015 - 08.2019
Facilitated sports activities to promote teamwork and skill development among participants
Developed practice plans focused on improving team skills and overall performance.
Coordinated game schedules and logistics, ensuring smooth operations for multiple teams.
Coordinated game schedules and logistics for multiple teams.
Carpenter Apprentice
AP Metal Design
Murrieta, California
10.2016 - 05.2018
Constructed custom metal frameworks for various projects.
Assisted skilled carpenters in constructing custom metal structures and frameworks.
Operated various hand and power tools for cutting, shaping, and joining materials.
Practiced carpentry techniques during training sessions to improve craftsmanship and efficiency.
Learned different carpentry techniques to improve craftsmanship and efficiency.
Assisted in completing projects by collaborating with team members.
Cleaned job sites daily after completion of each task ensuring no debris was left behind.
Camp Counselor
Immanuel Baptist Church
Highland, CA
01.2015 - 12.2017
Oversaw care for 12 kids while supporting operations for 100 kids, ensuring a safe and engaging environment.
Coordinated daily activities and schedules for campers, enhancing their camp experience and participation.
Facilitated group discussions to promote teamwork and communication among campers.
Facilitated group discussions, fostering teamwork and communication among campers to strengthen community.
Community Outreach Volunteer
Immanuel Baptist Church
Highland, CA
01.2008 - 12.2017
Coordinated setup and breakdown of community booth events, contributing to fundraisers, holiday food drives, and support for the houseless community.
Created educational materials for community outreach initiatives, enhancing awareness and engagement.
Organized outreach initiatives to address community needs and connect residents with available resources.
Collaborated with leaders to develop strategies for enhancing community involvement.
Bookstore Associate
The Frugal Frigate
Redlands, CA
01.2014 - 12.2016
Organized and stocked shipments, assisted customers with inquiries, and submitted orders to ensure inventory availability.
Organized and maintained book displays to enhance customer engagement and drive sales.
Processed customer transactions using point-of-sale systems.
Guided customers in locating books and recommending titles to improve their shopping experience.