Summary
Overview
Work History
Education
Skills
Other Management Skills
Hands On Technical Skills Languages Tools
Project Program Management Skills
Timeline
Generic

Nancy E. Gunner

Kennebunk,ME

Summary

A proven high tech technical software project/program manager who has been successfully running technical projects for over 25 years. I enjoy managing technical people, cross-functional teams, usability, technical documentation, application design, gathering requirements, and managing the whole SDLC process. I am customer focused and believe in putting quality and usability into products.

Overview

39
39
years of professional experience

Work History

Program Manager

Loopback Analytics
04.2021 - 06.2023
  • Agile product owner and Scrum Master for a new UI application
  • Product Owner to transform R&D from Teams to Atlasian tools
  • Tranformation program to get Loopback Analytics reporting more dynamic and online
  • Built new website with a consultant using WordPress
  • Worked on messaging and communications for new porducts.

Program Manager

Philips
03.2019 - 04.2021
  • Member of ACG PMO team, I ran projects which build buttons with fall detection
  • Agile product owner and Scrum Master for self-service registration portal for payers
  • Product Owner to transform R&D from Atlassian tools to use Azure DevOps
  • Transformation program to get Philips reporting more dynamic and online
  • Ran SaFE Program increments for hardware and software projects.

Program Manager

Veritude (A Fidelity Company)
- 03.2019
  • Member of Enterprise Cybersecurity team, I ran a voice channel assessment for the passive voice recognition project, a cloud compute strategy project, and a PaaS cloud infrastructure implementation program
  • Agile Scrum Master for authentication project in the cloud
  • Agile Scrum Master for the enterprise certificate management project

Information Architect

Veritude (A Fidelity Company)
01.2014 - 09.2015
  • Portal designer for reporting
  • Wiki administrator and designer for multiple sites
  • As a member of the Enterprise Cybersecurity team, I am running a voice channel assessment for passive voice recognition project, a cloud compute strategy project, and a PaaS cloud infrastructure implementation program.

Engineering Program Manager

Verisk Health
04.2012 - 04.2014
  • Led LEAN projects for operations team which mostly involved fixing infrastructure
  • Designed and built a new intranet using Drupal
  • Wrote and managed an RFP selection process to create a strategic partnership with an offshore company for development projects
  • Then I became the Program Manager for the offshore team in Pune, India during transition training, onboarding, and steady state
  • Created a strategic QC process for the company across all projects
  • Lead an Agile project team to accumulate health benefits for a large self -insured company
  • Designed the UX for a new product and architected the online help system.

Sr. Communications Manager (Director)

HR Access (A Fidelity Company)
01.2011 - 01.2012
  • As a member of the PLM team, designed a global document management system using SharePoint as the repository.

Sr. Consultant

Veritude (a Fidelity Contract)
01.2010 - 01.2011
  • Wrote the FCAP and FDM portals for an IT program group
  • Designed SharePoint sites for a technical documentation and SDLC plans repository.

Program Director, Engineering Services

Dataupia Corporation
01.2006 - 01.2009
  • Managed all product releases
  • Managed porting product to MS Windows servers
  • Managed Technical Support and Implementation team which consisted of 4 engineers
  • This team was also responsible for delivery, training, and customer installations
  • Wrote course and video for break/fix disc swaps
  • Managed the QA team and offshore resources
  • Wrote an online help for CLI manual
  • Designed and managed the GUI development of the system monitoring tool
  • Built strategic partnerships with OEM support vendors and implemented a CRM ticketing solution and self-help portal for customers.

Sr. Consultant, Project Manager

Axis Consulting
01.2004 - 01.2006
  • Worked onsite for an IT group at Fidelity
  • Built a hierarchical application from spec to UI design to project management
  • Designed and wrote the online help system as part of this project
  • Managed a development team in India as part of this project
  • They did most of the QA, although I had one QA engineer on the project
  • Managed the bug triage once the product was mostly built.

Director, Engineering Services

iConverse Software
01.2000 - 01.2001
  • Purchased the company CRM system and managed the implementation including defect-tracking software
  • Managed the build and release process
  • Managed the Quality Assurance group responsible for finding and resolving software bugs, retesting bug fixes, building regression and load tests (Loadrunner), doing automated testing using Winrunner and Perl scripts
  • Managed website development and live releases
  • Held weekly triage meetings concerning product stability
  • Managed schedules and the product development life cycle
  • Hired and managed 14 people: Course Developers, Technical Trainers, Build/Release Engineer, Technical Support Engineers, Web Developer, Quality Engineers, and Technical Writers.

Sales Collateral Program Manager (Contract through Hall Kinion)

IBM Microelectronics
01.1999 - 01.2000
  • Managed and produced new product briefs in time for upcoming chip announcements.

Documentation and Course Development Team Leader

SilverStream Software
01.1997 - 01.1999
  • Wrote first training classes for Silverstream product
  • Designed train-the-trainer and certification program
  • Chose and implemented a CRM solution
  • Built a knowledgebase
  • Hired and managed 5 people: course developers and technical writers.

Documentation Manager and Webmaster

Fax International
01.1996 - 01.1997
  • Produced new internal documentation in time for upcoming announcements
  • Created first company website
  • Worked within System Test group to establish testing lab and procedures for testing each release.

Documentation Manager and Product Release Manager

Sybase
01.1994 - 01.1995
  • Wrote first training classes for Sybase IQ product
  • Created schedules and release plans and managed first Beta release
  • Coordinated Technical Support, QA, Documentation, and Development groups to schedules
  • Built a knowledgebase of known issues
  • Held daily meetings concerning product status by reviewing results of regression tests
  • Hired and managed one Technical Writer and one Production Editor.

Director, Technical Communications

Progress Software
01.1988 - 01.1994
  • P and L responsibility for customer training
  • Designed curriculum and marketed courses as BA, MA, PHD levels
  • Charged with building and designing the Education Services offerings
  • Responsible for internal technical training
  • Ran international training 'boot camps' for new distributors
  • Designed training rooms across country
  • Designed train-the-trainer and certification program
  • Responsible for all technical communications both internal and external: including user conference training, documentation manuals and online help, release notes
  • Responsible for all product packaging including branding and logo designs
  • Managed over 30 contract trainers across US
  • Managed 53 people: Course Developers, managers, Editors, Technical Writers, Administrators, Technical Trainers, Contract Trainers, and Application Programmers.

Documentation and Marketing Communications Manager

VenturCom
01.1986 - 01.1988
  • Managed four writers and a contract agency.

Technical Writer and Tools Specialist

Applix
01.1984 - 01.1986
  • Wrote all tools for writers using troff/nroff macros
  • Helped design online help tools
  • Wrote online help in C.

Education

ScrumMaster -

Scrum Alliance
Boston, MA
01.2013

Technical Writing and Computer Programming (Masters Certificate) -

Northeastern University
Boston, MA
01.1982

Bachelor of Science -

Southern CT. State University
Hamden, CT
01.1978

Skills

  • Quality Assurance
  • Professional Writing
  • P&L Management
  • Customer Service
  • Enterprise Resource Planning
  • Life Cycle Management
  • Project Management
  • Strategic Planning
  • Team Development
  • Risk Analysis and Management

Other Management Skills

  • Documentation
  • Technical Support
  • Agile/Scrum
  • Scrum master
  • Knowledge Management
  • Pragmatic Marketing
  • GUI Development
  • Technical Training and Delivery
  • Quality
  • Product Release
  • Product Management
  • Outsource development
  • Relationship management

Hands On Technical Skills Languages Tools

  • Information Designer
  • Course Developer
  • Webmaster
  • UX Designer
  • Technical Trainer
  • Technical Writer
  • Information Architect
  • Application Designer
  • CRM Designer
  • Scripting: Perl, JavaScript, Korn shell, Bash, jQuery, PHP
  • Programming: SQL, C, C++, Java
  • OS: Unix/Linux, MS
  • UI: HTML, CSS, XML, Flex 2, HTML5, Photoshop, Dreamweaver
  • MS Project, SalesForce, FrameMaker, Flare
  • SharePoint 2007/2010
  • Databases: Oracle, Sybase, Progress, MySql
  • Confluence Wiki, Jira, Drupal

Project Program Management Skills

  • Resource planning
  • Multiple project planning and coordination
  • Program budgeting
  • Risk management
  • Compliance management
  • Agile scrum master, SAFE certified
  • SDLC – Waterfall/Scrum/Kanban
  • PLM
  • Reporting
  • Change management
  • Outsource and vendor management
  • RFI/RFP/relationship management
  • Strategic /Tactical Planning

Timeline

Program Manager

Loopback Analytics
04.2021 - 06.2023

Program Manager

Philips
03.2019 - 04.2021

Information Architect

Veritude (A Fidelity Company)
01.2014 - 09.2015

Engineering Program Manager

Verisk Health
04.2012 - 04.2014

Sr. Communications Manager (Director)

HR Access (A Fidelity Company)
01.2011 - 01.2012

Sr. Consultant

Veritude (a Fidelity Contract)
01.2010 - 01.2011

Program Director, Engineering Services

Dataupia Corporation
01.2006 - 01.2009

Sr. Consultant, Project Manager

Axis Consulting
01.2004 - 01.2006

Director, Engineering Services

iConverse Software
01.2000 - 01.2001

Sales Collateral Program Manager (Contract through Hall Kinion)

IBM Microelectronics
01.1999 - 01.2000

Documentation and Course Development Team Leader

SilverStream Software
01.1997 - 01.1999

Documentation Manager and Webmaster

Fax International
01.1996 - 01.1997

Documentation Manager and Product Release Manager

Sybase
01.1994 - 01.1995

Director, Technical Communications

Progress Software
01.1988 - 01.1994

Documentation and Marketing Communications Manager

VenturCom
01.1986 - 01.1988

Technical Writer and Tools Specialist

Applix
01.1984 - 01.1986

Program Manager

Veritude (A Fidelity Company)
- 03.2019

ScrumMaster -

Scrum Alliance

Technical Writing and Computer Programming (Masters Certificate) -

Northeastern University

Bachelor of Science -

Southern CT. State University
Nancy E. Gunner