Nancy G Samudio

• Communicated with customers and employees to answer questions or explain information.
• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Supported office clerical functions using word processing and other software, email and office machines.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.

Registration renewal /duplicates , drivers, provisional , permits unlock license , title transfer pre screening documents, handicap placards. Kindly assisting customs with forms and information needed for transaction.

• Operated handheld scanners to track merchandise throughout fulfillment process.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Sorted parcels according to delivery route.

• Offered training and support to keep team members motivated and working toward objectives.
• Delegated daily tasks to team members to optimize group productivity.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.

• Trained newly hired top talent to fill key positions and maximize productivity.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.

Worked in a fast pace environment .

• Monitored fields to drive proper irrigation, weed control and pest control.
• Implemented action plans to meet farm-specific and company-set goals.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Consulted with customers to resolve service and billing issues.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Navigated through computer systems to review information and respond appropriately to callers.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Verified application data and account information against legal documentation to determine accuracy and integrity.
• Verified document authenticity to process license application.
• Translated services to Spanish speaking clients.
• Help resolve customers claims and Queries fast tracking them to a solution
• Vehicle inpections
• Notary service

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personnel.